Portfolio Manager

Company Description

Who are we?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.

Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.

Job Description

At Wavenet, we connect people, technology, and opportunities—and we’re looking for an experienced Portfolio Manager – Projects to take ownership of our Customer Projects Portfolio.
This is your chance to lead the effectiveness of the Project Management function, ensure excellence in delivery, and drive continuous improvement across our customer-facing projects.

If you’re a proven project leader with a talent for inspiring teams, optimising delivery, and exceeding customer expectations, this role is for you.

About the Role

As Portfolio Manager – Projects, you’ll be responsible for ensuring projects are delivered on time, on budget, and to the highest quality standards. You’ll manage resources effectively, uphold governance and best practice, and act as the key escalation point for Project Managers and customers.

You’ll also play a pivotal role in coaching and developing Project Managers, partnering with Sales during the pre-sales process, and strengthening relationships with senior stakeholders to ensure success across our entire customer projects portfolio.

What You’ll Be Doing

• Leading and managing project delivery across Wavenet’s Customer Projects Portfolio to budget, timescale, and quality measures.
• Ensuring best practice is consistently applied for successful project outcomes.
• Coaching and developing Project Managers to build capability and performance.
• Acting as an escalation point for Project Managers and customers.
• Overseeing financial controls, reporting, and profitability across the portfolio.
• Collaborating with project-dependent functions and teams to improve processes.
• Supporting Sales with project proposals and bid responses when required.
• Building and maintaining strong relationships with senior customer stakeholders.
• Driving a customer-led approach to project delivery and ensuring high satisfaction.
• Contributing to systems and initiatives that enhance project management efficiency.

What Success Looks Like

• Consistent delivery of projects on time and on budget.
• High customer satisfaction scores for all customer projects.
• Improved governance, process compliance, and quality across the portfolio.
• Demonstrable process improvements within the Project Management function.
• A motivated, high-performing team of Project Managers.

Qualifications

What You’ll Bring

Skills & Attributes

• Strong written and verbal communication with excellent influencing skills.
• Proven negotiation skills and the ability to work well under pressure.
• Detail-oriented with a process-driven approach to delivery.
• Collaborative mindset with the ability to work effectively across teams.
• Excellent customer-facing skills and the ability to represent Wavenet confidently.
• Skilled in reporting and tracking key metrics to drive performance improvements.

Experience & Qualifications

• Professional Project Management qualification (e.g., APM, Prince2 Practitioner).
• Extensive experience in managing complex project portfolios.
• Demonstrated success in coaching, mentoring, and developing teams.
• Track record of delivering projects to high standards in a commercial environment.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.