POSITION PURPOSE:

The Director of Health Informatics is responsible for supporting communities in planning, organizing, developing, and training for the effective operation of the Health and Wellness department and the Electronic Health Record (EHR) system. Provide instruction to Health and Wellness staff on applying policies and procedures and on properly documenting care and services in the EHR. Review all documentation entered by authorized staff to ensure accurate, timely, and complete records for each resident. Perform daily monitoring, reporting, training, retraining, and coaching to maintain high documentation standards, facilitate accurate billing, and ensure compliance with all laws, regulations, and Grand Living’s quality standards.

RESPONSIBILITIES:

Overall, the Director of Health Informatics’ responsibilities will be focused on the following:

Participate in or lead Grand Rounds while in the Communities.
Evaluate EHR utilization daily and identify areas for improvement.
Continuously optimize EHR performance through software enhancements, configuration adjustments, and staff training.
Analyze EHR data to ensure proper utilization and accurate capture of all services for billing and clinical purposes.
Assess software utilization, configuration, and setup for:
- Service Providers
- Service Types and associated time values
- Service Model consistency
- Transaction Types
- Point of Care functionality
- WISDOM2ACT/Change of Condition processes
- Completion and accuracy of all required assessments and associated service plans
- Proper assignment of services to packages based on service plans
- Community workflow for confirming scheduled and unscheduled services
- EMAR workflow and setup in each community
Educate, audit, and review month-end workflows for reconciling resident bills in each community prior to billing.
Collaborate with Operations and Finance to identify the actual cost of care and services provided.
Review the Master Assessment in the EHR to ensure correct level of care/packages are assigned.
Assess residents for changes in condition that may require an updated care level and associated package.
Ensure services are provided in compliance with state regulations and Grand Living Standards.
Conduct resident record reviews to verify that the EHR accurately reflects care and services delivered, including risk management and EMAR.
Manage resident medical record requests by supplying all documents to the community.
Oversee proper EHR setup, staff training, and materials for new or acquired communities to ensure a smooth opening or transition.
Attend and lead both monthly and weekly meetings with communities regarding EHR dashboard and/or any other health and wellness best practices, policies, and procedures.
Assist the local Director of Health and Wellness and Executive Director with Survey readiness.
Facilitate training and mentoring for all Health and Wellness staff in each community and collaborate with the Training department to create branded content and resources.
Assist in developing policies and procedures related to Health and Wellness functions.
Function as a Director of Health and Wellness in an interim capacity as needed.

QUALIFICATIONS:

Education and Experience:

Associate’s degree in nursing, required.
Bachelor’s degree in nursing, highly preferred.
Master’s degree or nursing, nice to have.
Certification or demonstrated above average knowledge or experience with assisted living regulations in Florida (AHCA), Texas (HHSC), and/or Iowa (DIAL).
Must be a Registered Nurse (RN) and hold a compact license.
Minimum of five (5) years of nursing experience in an assisted living community, required.
Three (3) or more years of regional leadership role, highly preferred.
Prior multi-state experience, highly preferred.
Must have proven experience managing Electronic Health Record software, preferably Eldermark.
Demonstrated expertise in monitoring EHR, service plans and associated clinical documentation to identify inaccuracies.
Proven experience conducting Health and Wellness training in Communities according to company policies, procedures, goals, priorities, or regulatory requirements.

Other:

Located near one of our communities in Florida, Texas, or Iowa.
Must be able to travel up to 50 to 75% of the time.
Must be present in-person or available to assist with state survey process, training, and onboarding of key leaders at the communities.

BENEFITS

We offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution (100% vesting at 12 months of service), 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

EQUAL EMPLOYMENT OPPORTUNITY

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.