[L5] Facility Management Program Manager

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position:  Facility Management Program Manager

 

What You Will Do:

CMMS/EAM System Implementation & Optimization:

• Lead the deployment and integration of a CMMS/EAM system across facilities.
• Develop and maintain system architecture to support seamless tracking of assets, work orders, and maintenance history.
• Configure system functionalities to align with business needs and industry best practices.
• Train maintenance teams and relevant stakeholders on system usage and best practices.

Asset & Spare Parts Management: 

• Establish a structured approach to asset tracking and lifecycle management within the CMMS/EAM.
• Develop processes to ensure accurate spare parts inventory tracking and procurement efficiency.
• Implement reporting and analytics tools to monitor asset performance, maintenance trends, and cost controls.

Workflow Development & Maintenance Execution Optimization: 

• Design and implement workflows for preventative, predictive, and corrective maintenance tasks.
• Standardize maintenance job planning, execution, and completion tracking within the CMMS/EAM.
• Collaborate with maintenance leadership to refine data-driven decision-making and efficiency improvements.
• Develop and maintain work permit, compliance, and safety documentation processes within the system.

Stakeholder Collaboration & Continuous Improvement: 

• Partner with cross-functional teams, including IT, Operations, Finance, and Procurement, to align system capabilities with business needs.
• Identify opportunities for automation and integration with existing operational systems.
• Regularly assess system performance and drive enhancements to improve user experience and data accuracy.
• Monitor key performance indicators (KPIs) to ensure continuous improvement in system utilization and maintenance execution.

 

Qualifications

Required:

• 5+ Years of experience in CMMS/EAM implementation, program management, or maintenance operations.
• Strong understanding of asset management principles, maintenance workflows, and spare parts tracking.
• Experience in configuring and optimizing CMMS/EAM platforms (e.g., SAP PM, Maximo, Fiix, UpKeep, or similar).
• Data-driven mindset with proficiency in reporting tools and maintenance analytics.
• Strong problem-solving and project management skills.
• Excellent communication skills with the ability to influence and drive change.

 

Preferred:

• Experience in large-scale fulfillment, logistics, or industrial facility operations.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Background in IT systems integration, API utilization, or enterprise software deployment.

 

Recruitment Process:

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interviews – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider:

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.