Aftersales Manager - Power Tools

Company Description

Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Job Description

Commercial

·Definition, implementation & alignment of ASA (Aftersales) strategy in line with GT strategy & GT-ASA strategy

·Managing commercial aspects of promotions, service marketing and new Aftersales initiatives.

·Establishing and maintaining price management system in country to drive affordability.​

·Operational support to the Sales team via promo offers, price blocks, daily TGS & KPI dashboard tracking against targets deployed.

·Full responsibility of sales, EBIT targets and P&L, c-budget management

·Drive=ing innovative service concepts by Implementing new service offers and business models

Service Management

·Developing system of measuring, tracking and reporting ASA commercial KPIs. ​

·Monitoring, improving and reviewing existing Service Network (In house BSC and external service partners) to ensure service coverage and maintaining Bosch service excellence standards.

·Monitoring monthly aftersales KPI’s to ensure customer satisfaction

·Warranty management and partner claims management

 Technical Support

·Be the contact window between Product and QMM (Quality) team and supported BU’s​ whilst developing aftersales activities, aligning with professional tools in country

·Providing trainings to Service Partners and conducting service audits

·Implement new digital tools

Inventory Management

·SP (Spare Parts) planning, ordering and coordination with logistics

Qualifications

Professional

·Commercial Degree/Diploma or equivalent. 

·Computer literate

·Proficient in MS Office

·Presentation Skills 

·High Proficiency in English and Arabic

Experience

·Experience in Aftersales Service Management

·Minimum 3 - 5 years of experience in Sales and Marketing

·Team management experience not less than 3 years​

Additional Information

• Team player
• Independent & result oriented
• Proactive with a "can do attitude"
• Highly organized
• High attention to details
• Customer centric approach
• Ability to build lasting relationships
• Courageous and able to challenge status quo
• Excellent presenter and communicator