Atlassian Consultant Remote/ BX - ITSM Practice

About Valiantys Join Valiantys and be part of something extraordinary!At Valiantys, we're not your typical Atlassian Platinum Solution Partner – we're the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian's suite of software products.We're the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organisations, propelling them to unparalleled heights of success and efficiency!Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes centre stage. Your assignment As a key member of the IT Service Management (ITSM) practice, this Atlassian Consultant specializes in leveraging the Atlassian tool suite for ITSM solutions. They assume a critical role in analyzing client requirements, tailoring bespoke solutions, and configuring Atlassian tools to streamline IT Service Management processes. This specialized position is dedicated to optimizing workflows, enhancing collaboration, and refining software development practices within the ITSM domain, utilizing Jira Service Management, Confluence, and CMDB and Asset Management. Active client engagement, training provisions, and strategic guidance form the cornerstone of maximizing the efficacy of Atlassian tools, specifically customised for ITSM implementations. Things you'll be working onProject Delivery:Deliver billable consulting services focused on Atlassian products, utilising project management methodologies effectively across various scenarios and adapting methodologies to new situations.Take ownership and lead client projects, managing their delivery through the full project life cycle, from concept to deployment, ensuring successful completion and validation with clients.Initiate project kick-offs with customers, oversee project progress, and ensure successful delivery, potentially assuming the role of a team coach, guiding and mentoring junior colleagues.Customer Management:Develop strong customer relationship and expectation management skills by independently engaging with customers, effectively communicating with both internal team members and external customers.Ensure a comprehensive understanding of business objectives associated with assigned projects or programs, demonstrating influence towards positive outcomes internally and externally.Consulting Excellence:Utilise technical expertise and implementation experience to enhance functional and technical solution skills, actively participating in high-value projects like technical audits, functional audits, and advanced software configurations.Develop awareness of the competitive landscape, understanding key differentiators and competitive positioning within the market.Collaboration:Become an expert in a specific area of the business (e.g., ITIL, Agile digital transformation) or emerge as a leader in one of our products.Assist the sales team by providing technical insights during the pre-sales process and share expertise and experiences with team members.Actively contribute to internal knowledge sharing by participating in the internal knowledge base, blogs, and assist in proposal production.Service Request Automation:Design and implement solutions within Atlassian tools to automate service request processes, ensuring streamlined and efficient service delivery.Incident and Problem Management:Configure Atlassian tools to support incident and problem management processes, enabling effective resolution and root cause analysis within ITSM frameworks.Change Management Implementation:Lead the setup and customization of change management processes within Atlassian tools, facilitating seamless and controlled changes in IT environments.Compliance and Governance:Ensure compliance with ITSM frameworks and governance standards, implementing necessary controls and configurations within Atlassian tools. What you need to be successfulBackground in computer science or equivalent tech experienceDemonstrated commitment to personal and professional growthProven leadership resulting in customer successEffective communication to executives and technical influencersStrong verbal and written English; fluency in a second language is a plusIndependent and team-oriented work styleExperience in delivering small to mid-size technical projectsBackground in consulting, tech support, Agile transformations, or pre-sales for Atlassian productsAbility to install, configure, and implement Atlassian solutions without coding expertiseProficiency in Agile methodologies (Scrum, Kanban)In-depth understanding of end-to-end software development lifecycle (ALM) and associated tools
Why you should applyJoin us as a driving force behind our impactful mission. If you possess an unyielding passion for driving positive change and thrive on embracing new challenges, this opportunity is tailored for you. At our core, we offer a unique space where collaboration with industry experts fosters creative potential and shapes groundbreaking solutions. People are our greatest asset, and at Valiantys, we prioritize not just a great work environment but also a platform for your personal and professional growth.Influence: Take charge of strategy and own your scope.Growth: Dedicated time and resources for your development.Balance: Embrace life's balance with our flexible and supportive approach.Rewards: We value hard work and provide excellent remuneration and benefits.