Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

At The Oncology Institute, our help desk team is the backbone of our technology-driven care, ensuring seamless operations so our teammates can focus on what matters most—patients. As a help desk professional with us, you’ll play a key role in delivering timely, effective support to our healthcare teams, directly impacting the efficiency and quality of patient care. We offer a collaborative environment where your contributions are valued, continuous learning is encouraged, and growth opportunities are abundant. By joining us, you’ll not only be advancing your career in IT but also contributing to our mission of delivering patient-centric, innovative oncology care.

JOB PURPOSE AND SUMMARY:

The Junior IT Coordinator will perform a variety of tasks to support our IT Coordinators contributing to overall efficiency and productivity of the organization.

As a Junior IT Coordinator, there is a responsibility to maintain and optimize the IT systems, offering hands-on support to users, and troubleshooting technical problems. The role will assist in the day-to-day operations of the IT department, ensuring high-quality service delivery and resolving any IT-related issues that arise. Your role is crucial to support our team in maintaining seamless IT operations across the organization.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Provide technical and customer support to users by researching and answering questions, troubleshooting issues, and maintaining workstation and network performance.
Perform troubleshooting to diagnose and resolve problems (Hardware, software, debugging etc.)
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Install and configure appropriate software and functions according to specifications.
Document and track all problems and requests in our ticketing system (Zendesk)
Record and track all IT assets.
Assist with projects, implementations and go-lives as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to multitask in a fast-paced work environment.
Excellent verbal and written communication skills.
Outstanding organizational and time-management skills.
Knowledge of diverse computer systems and networks.
Proficiency in Microsoft Office, Outlook, Word, and Excel.
Excellent customer service skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

High School Diploma or equivalent. Associate’s degree preferred.
Proficiency in Microsoft Office, Outlook, Word, and Excel.
Do you have experience within customer service

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Pay Transparency for hourly teammates$21—$21 USD