Customer Care Specialist

We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen. 
 
Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. At the same time, it offers flexibility you need to focus and do your best work.

Do you have a keen interest in technology and consider yourself a bit tech-savvy? Are your communication skills top-notch? Do you pride yourself with attention to detail and possess a natural curiosity to investigate? Can you craft messages that radiate empathy, reassurance, and clarity, especially in written form? If you've had previous experience in customer care, that's a major plus!

We're on the hunt for an enthusiastic individual who has a flair for technology to join our team of in-house customer care specialists. This role requires work from the office twice a week.

Objectives

• Use various tools and systems to assist our customers with different requests (technical, billing, sales)
• Grow your knowledge of the IT landscape to provide ever better service to our customers
• Generate customer interest by outlining the value in the service & products we offer
• Contribute to a collaborative team atmosphere and a mutual goal to drive customer satisfaction
• Own your interactions with customers, create positive customer service experiences and instill confidence in our products and brands
• Participate in team knowledge sharing, contribute to enriching templates and good practices database
• Contribute to discovering best practices to improve the overall customer satisfaction
   

Competencies

• Fluency in English, written and spoken (B2/C1)
• Written and spoken knowledge of German (B2/C1) is a plus
• Ability to address a variety of customer requests that are mostly technical in nature
• Pick up new technical concepts quickly
• Exceptional customer service skills
• Professional and solution-oriented mindset
• Solid understanding of different Operating Systems
   

What We Can Offer

• An amazing and truly international work environment
• The chance to join a major global tech company
• Many opportunities for professional growth
• Bonus scheme
• Private Medical Insurance
• Multisport card (Fitpass)
• Training and conferences
• Unlimited Personal Time Off - because each of us needs enough time to relax
• Flexible working environment

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.