On-Site Support Engineer

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisatio

Location: Ribblesdale Clitheroe
Salary: £37,000 - £39,000 + Benefits
Contract Type: Full-Time, Permanent

We’re looking for a proactive and customer-focused Onsite Support Engineer to be the face of our IT team, covering the Northern area of the country. This is a hands-on role where you’ll be the go-to expert for infrastructure issues that require on-site resolution, ensuring the delivery of high-quality IT services across our UK operations.

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for an Onsite Support Engineer to be the face of IT at our [insert company name] site, ensuring smooth operations and top-tier service for our internal teams.

What You’ll Do:

• Provide hands-on technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents efficiently, escalating when necessary.
• Set up and maintain desktops, laptops, mobile devices, and peripherals.
• Collaborate with remote IT teams to ensure consistent service delivery.
• Maintain accurate documentation of support activities and asset inventory.
• Support onboarding/offboarding processes including device provisioning.

What We’re Looking For:

• Proven experience in a desktop support or IT technician role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
• Specialist technical knowledge in Window 7, Citrix technologies, Active Directory, Microsoft applications
  (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies,
  McAfee antivirus, remote control software, network administration, TCP/IP, printers (various types) and VPN

Why Join Us?

• Be part of a supportive and forward-thinking IT team.
• Opportunities for career development and training.
• A collaborative work environment where your input matters.
• Competitive salary and comprehensive benefits package.

Ready to make an impact? Apply now and help us keep our tech running smoothly!

At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We’re proud to be recognised as an Employer of Choice, with accreditations including:

• Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member
• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities