SA Runner

TITLE: Server Assistant - Food Runner                           
DEPARTMENT: Front of House
POSITION TYPE: Part Time/Full Time                         
REPORTING TO: FOH Manager
FLSA STATUS: Non-exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

Server assistants are responsible for assisting the team in delivering each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. The position is a dual role responsible for proper food delivery and cleanliness throughout the shift This role is constantly moving to assist team members and quickly resetting areas for new guests to start having fun. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Our Mission Is

At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values Are:

• We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.

• We’re Thoughtful: We think about the bigger picture.  We default to listening and encouraging different views to our own.  By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.

• We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.

• We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Responsibilities:  

Listen to the Customer

• Support the bar team by ensuring quick and efficient service, utilizing a strong knowledge of in-house cocktails and menu offerings to assist with restocking, preparing garnishes, and maintaining a smooth workflow to meet guest needs.

• Communicate effectively with team members and guests to ensure seamless service and satisfaction.

Be Respectful of Company Resources

• Manage stock effectively, ensuring accurate counts and proper storage to maintain inventory levels and reduce wastage.

• Adhere to cleaning and delivery procedures to protect company resources and ensure a safe, organized workspace.

Show Urgency

• Execute opening and closing procedures efficiently, ensuring the bar is prepared for service and clean at the end of the shift.

• Multitask effectively during peak times, prioritizing tasks to ensure smooth and timely service.

Create Positive Energy

• Foster a collaborative and supportive work environment by training new barbacks and encouraging teamwork.

• Maintain a positive attitude during service, contributing to an enjoyable and professional atmosphere for both guests and staff.

Be Independently Minded and a Team Player

• Take ownership of individual responsibilities, such as stock control and batching processes, while supporting the team as needed.

• Proactively seek assistance when required, ensuring the bar operates smoothly and efficiently.

Must be able to pass exams with a 90% or better in each of the following categories:

• Food

• All issued training testing throughout employment

Requirements & Minimum Qualifications

• Current food handlers and alcohol certification maintained through employment

• Minimum of 2 years’ experience preferably within a high-volume environment

• Available to work various shift times and days, including weekends and holidays

• Able to stand and/ or walk for long periods of time

• Ability to lift over 50+ lbs. if necessary

• Authorized to legally work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.