Training Coordinator Patient Financial Services

Department:

13324 Enterprise Revenue Cycle - Rev Cycle Training: Southeast

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Hybrid role: provides remote or on-site support depending on needs

Major Responsibilities:

• Serves as a Senior Trainer in a designated Epic Application/Module. Credentials trainers on departmental courses. Assists with remediation efforts if a trainer is not successfully demonstrating competence in teaching a given class.
• Leads the onboarding of new training specialists by guiding them through a detailed orientation plan and mentors other trainers by assisting them with questions and teaching them content and techniques that enhance their skills.
• Acts as a go-to resource for Instructional Designers for providing feedback on course content and in transmitting changes to other trainers.
• Provides classroom instruction to new and existing team members on a variety of revenue cycle topics (including hard and soft skills), with emphasis on the technologies and processes team members need to know to perform their jobs.
• Presents information using a variety of instructional techniques to meet educational objectives and regulatory compliance requirements that impact business functions. These techniques include role playing, simulation, team exercises, group discussions, videos, e-learning and lectures. May also provide other types of training beyond the typical classroom setting, as needed.
• Provides onsite or virtual go-live support to revenue cycle team members during implementations, affiliations, and other significant operational changes. Takes on the most challenging assignments in these situations.
• Monitors and evaluates the effectiveness of training activities and the progress of learners; provides feedback to the Revenue Cycle Manager on team members who are particularly excelling or struggling; as well as follows-up with Instructional Designers on opportunities for adjustment to course content. May assist with development and refinement of training materials.
• Maintains a high level of revenue cycle knowledge in order to provide support to existing revenue cycle team members through HIT ticketing system tickets, centralized e-mail questions, and phone discussions on designated days. Works collaboratively with other departments to resolve support issues.
• Stays up-to-date with all changes to training materials and on industry and educational best practices and incorporates this information into training content.
• Provides support to Quality & Systems and Workflow Optimization teams through process validation and testing when assistance is required. May assist HIT project teams in the testing and training of new applications within system revenue cycle areas; provides feedback that enhances training quality and/or troubleshoots system issues.

Licensure, Registration, and/or Certification Required:

• Epic ADT/Prelude certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Hospital Billing with Single Billing Office Administration certification issued by Epic needs to be obtained within 6 months.
• Epic Cadence certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Home Health Billing certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Hospice Billing certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Hospital Registration Revenue Cycle Readiness certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Resolute Hospital Billing Administration certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Resolute Hospital Billing Payment Application certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Resolute Hospital Billing Self-Pay Follow-Up certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Resolute Professional Billing Administrator certification issued by Epic needs to be obtained within 6 months, and/or
• Epic Grand Central certification issued by Epic needs to be obtained within 6 months, and/or
• Any other applicable certifications or badges based on the needs of the department.
• If uncertified, certifications must be obtained within 6 months of starting.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Business or related field, or
• Bachelor's Degree in Education.

Experience Required:

• Typically requires 5 years of experience in adult education or healthcare revenue cycle with demonstrated training skills.

Knowledge, Skills & Abilities Required:

• Mastery of all in-scope training materials and advanced knowledge of related processes beyond what is in the training materials.
• Exceptionally strong communication (verbal and written) and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills.”
• Strong organizational skills and ability to pay close attention to detail.
• Ability to effectively present conclusions and recommendations in front of groups.
• Effective critical thinking, creativity, problem solving and decision making skills.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint), or similar products. Ability to learn other applications proficiently.
• Demonstrated teaching skills that promote learner involvement. Innovative coaching and counseling skills when dealing with education and development issues.

Physical Requirements and Working Conditions:

• Must be able to lift up to 15 lbs. when carrying education material to classrooms.
• Must be able to sit 50% and stand 50% of the workday.
• May be exposed to extreme weather conditions when traveling between sites.
• Exposed to normal office or home office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$32.45 - $48.70

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.