Sales and Service Associate, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. We welcome unique personalities, just as our swim curriculum is founded on guided play! We want to attract candidates that like to smile, laugh often, work with kids, and have FUN. This role interacts directly with our customers on a daily basis.
WHAT IS EXPECTED OF A SALES AND SERVICE ASSOCIATE AT GOLDFISH SWIM SCHOOL?You must be excited to work in a fun, fast paced environment to make every interaction a positive unforgettable experience for our guests. With our unique, high standard developmental programs you will master the art of guest experience and can grow professionally into an exciting career. You will be trained as a Lifeguard and Swim Instructor so should be prepared to get in the pool and interact with the kids, but your primary responsibilities will be at the Front Desk.

CUSTOMER FOCUS:

Consistently provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.

GOLDFISH BRAND AMBASSADOR and PRODUCT KNOWLEDGE:

Become knowledgeable of the Goldfish Swim School Brand and be able to persuade and influence action from the customers by understanding their needs and articulating product benefits.

RESPONSIBILITY FOR BUSINESS RESULTS:

Contribute to the success of the school by driving specific business metrics

FRIENDSHIP and COLLABORATION:

Build friendships based on collaboration, integrity, compassion, and trust to create a great place to work that is reflected by the exceptional guest service.

INITIATIVE and JUDGEMENT:

Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guest experience.

WHAT MAKES YOU PERFECT FOR THIS POSITION?

Must be at least 18 years of age with authorization to work in the U.S.
Must have the ability to move swiftly throughout crowded facility during peak hours
Must have the capability to positively engage customers at a high-volume store with diverse customer base
Available to work a flexible schedule that meets the needs of the business including mornings, evenings, weekends, and call-in shifts (if permitted)
No retail experience is required but is preferred.

Compensation: $16.00 - $18.25 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.