Job Title: EUC Ops Analyst

What will you do:
The EUC Ops Analyst will be responsible for the day-to-day operations and support of end-user computing technologies, ensuring that users have a seamless experience with their devices and applications. This role involves troubleshooting technical issues, providing support and training to end-users, and collaborating with other IT teams to improve and streamline processes.

How you will do it:

Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
Troubleshoot hardware and software issues, ensuring timely resolution.
Collaborate with cross-functional teams to implement and enhance end-user computing solutions.
Document support processes and update knowledge base articles.
Assist in onboarding new users, including setup and configuration of devices.
Participate in training sessions to educate users on new technologies and processes.

What we look for:

Bachelor’s degree in IT, Computer Science, or equivalent experience required.
1 to 3 years of experience in IT support or a related field.
Strong troubleshooting skills with knowledge of various operating systems.
Familiarity with IT service management tools and ticketing systems.
Excellent communication skills and the ability to work with both technical and non-technical users.
Proactive attitude with a focus on continuous improvement.

Awards and Recognitions:

Great Place to Work-Certified, Oct 2023 - Oct 2024.
Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability.

EUC Ops Analyst

Johnson Controls

EUC Ops Analyst

Johnson Controls