Leadership & Organizational Development Supervisor

Summary of Duties and Responsibilities

 

1. Team Oversight & Coaching

Supervise and support Specialists in the delivery of leadership development programs.
Provide regular coaching, observation, and feedback to build facilitation capability.

 

2. Scheduling & Resource Management

Manage facilitation schedules, assignments, and backup planning.
Coordinate with Program Managers to match facilitator strengths with program needs.

 

3. Quality Assurance

Observe sessions, conduct peer reviews, and ensure facilitation aligns with branding and standards.
Partner with Analysts to ensure alignment between facilitation and coaching evaluation.

 

4. Content Development

Develop session plans, learning guides, and activity toolkits in coordination with Program Managers.
Refine delivery materials to ensure content clarity, audience fit, and instructional quality.

 

5. Support & Development

Create space for knowledge sharing, debriefs, and skill-building.
Identify learning needs within the Specialist group and support their ongoing development.

 

6. Communication & Collaboration

Serve as liaison between Specialists and Program Managers.
Elevate issues, surface insights, and champion facilitator experience and excellence.

Content Development Role:

Translates program frameworks into actionable delivery materials.
Develops facilitator guides, activities, and support tools under Manager direction.
Ensures delivery content meets quality standards and supports program goals.

Qualifications

Specific Knowledge Certification Required
1. Learning & Development Principles
Adult learning theory and learner engagement strategies

Instructional design fundamentals (ADDIE or similar models)

Knowledge of blended learning approaches (virtual, in-person, self-paced)

 

2. Facilitation Best Practices
Deep understanding of facilitation techniques for leadership development

Ability to coach facilitators on delivery style, pacing, audience engagement, and adapting in real time

Awareness of how to manage group dynamics and drive reflective discussion

 

3. Content Development & Localization
Ability to convert learning objectives into facilitation materials (e.g., guides, talk tracks, activities)

Skill in customizing or localizing content to suit different programs or geographies

Understanding how to align content with leadership competencies or organizational goals

 

4. Coaching & Feedback Skills
Coaching models (e.g., GROW, Afni Coaching Model)

Ability to give constructive, actionable feedback to Specialists

Experience in observing, assessing, and improving facilitator performance

 

5. Quality Assurance in Learning Delivery
Familiarity with learning effectiveness measures (engagement, knowledge transfer, application)

Ability to observe sessions and audit for quality, consistency, and impact

Experience contributing to or running facilitation calibration sessions

 

6. Program & Stakeholder Alignment
Strong grasp of the programs under the Leadership Academy (Launchpad, Bench-Building, etc.)

Ability to represent the L&OD team when aligning with Program Managers and operational stakeholders

Knowledge of how to link learning outcomes to performance expectations and KPIs

 

7. Reporting & Communication
Ability to document observations and provide summaries of facilitation quality

Competence in using reporting tools (or working with analysts) to surface trends

Strong written and verbal communication to bridge between delivery and program design