Bilingual Customer Care Professional (French) (French)

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST. 

 

BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES
1. Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
a. Provide telephonic and onsite interview status information
b. Schedule appointments for telephonic interviews
c. Collects and disseminates new or updated applicant or claimant information
d. Coordinates requests for reprints of telephonic and onsite interviews
e. Hot transfers applicants to complete telephonic interviews
2. Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
3. Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
4. Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
a. Financial, personal, medical and/or health-history information
5. Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
6. Provides ongoing, compassionate and proactive customer support to all Engagement Services customers
7. Mentors team members
8. Contributes to the achievement of team service and quality goals
9. Other duties as assigned.

Qualifications Minimum Qualifications
* Must be able to speak French (Canadian Dialect) * High school diploma or GED required. * Strong written and verbal communication skills; is familiar with business and phone protocols. * Excellent organization and detail orientation skills with the ability to meet established deadlines. * Proficient with MS Windows environment, including MS Word. * Is reliable, trustworthy, and maintains appropriate organizational confidentiality. * Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.