Senior Manager-Implementation Services

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

Senior Implementations Calculation Analyst
Job Description

Title: Senior Implementations Calculation Analyst
Department: Pensions Admin UK
Location: Flexible
Reports to: Implementations Team Leader
Direct Report(s): None
Broad Band: Grade 4
Controlled Function: No
Internal Stakeholders: Team members of other teams within Pensions Admin UK (GMPE De-risking, Dashboard & Data and Core Operations). IT Teams (Product Development / DBA / EB App Support)

External Stakeholders: Third party suppliers
Pensions Admin clients (including product providers, corporate sponsors, trustees, members), HMRC.



Job Summary
The role is to provide calculation/automation analysis expertise and support to client implementations and day-to-day operations of systems for internal and external clients in an efficient and professional manner.

This role also includes leadership within the analyst community for technical matters and to support knowledge transfers and mentorship across the team.

Essential parts of the role:
• Meeting the business requirements and implementation needs of clients in an accurate and timely manner and in accordance with any agreed standards and procedures.
• Expand their knowledge within their discipline by working with internal and external colleagues.
• Have an excellent knowledge and understanding of the pensions industry, legislation and calculations
• Analysis and interpretation of data sets, scheme documentation, Trustee/Lawyer and actuarial instructions to ensure complete understanding of complex calculations.
• Work with our customers to understand their requirements, and help to translate them into clear accurate documentation/specifications in accordance with agreed standards and procedures.
• Produce clear testing strategies and carry out sufficient testing to ensure a high quality output
• Have an understanding of calculation engines and applications and programming principles
• Work with relevant stakeholders/teams to identify functional changes to our core products, standard tools and processes that are required to ensure business needs are met and to ensure these are formally documented.
• Provide support and mentoring to colleagues within the wider Technology Solutions teams.
• Support the Implementations Team Leader in driving best practice within the discipline.
• Taking opportunities to lead analysis of client solutions or standards, tools and framework through technical forums or client projects.



Main Responsibilities and Accountabilities

Strategy
• Make contribution to improving & standardisation of processes, tools and documentation for all Calculation/automation related deliverables.
• Actively share knowledge to reduce key main risks across Tech Solutions and wider teams to enable self service with Pensions Admin.
• Collaborate with the core product and development teams to identify and help with delivering cross-departmental improvements for Pensions Admin UK.

Delivery
• Working with your team leader to ensure the quality of all the implementation services meet the required criteria and are delivered to time and within budget.
• Be aware of work that may not be included in the fee agreements for clients, escalating any change in scope appropriately.

Execution
• Understand, analyse and document business requirements. Build working processes around these and accommodate given existing and potential new systems.
• Analyse, document and work to Business Requirement Specifications standards.
• Work in a logical and disciplined manner.
• Produce neat, dated, referenced and fully documented work which is easily checkable and can be followed up at a late date.
• Ensure that all deliveries are fully reviewed prior to completion.
• Maintain an understanding of changes to pensions legislation that may impact the functionality of our products / systems and processes / procedures.
• Provide regular work in progress updates to the Implementations Teams / Project Manager.
• Make a positive contribution to the productivity, efficiency and morale of the team.

Governance and control
• Identify and advise on areas where improvements to existing systems, processes and procedures can be achieved and will bring efficiencies to improve productivity.
• Identify problems or deficiencies in documentation and propose and implement solutions.
• Maintain an accurate record of working time through Jira and Time Recording Engine.
• Adhere to all relevant company and departmental procedures.
• Attend any relevant internal or external training course to ensure personal development.

Stakeholders
• Help maintain the business users through their UAT cycle.
• Participate actively in team/departmental meetings and any technical forums.
• Active collaboration with stakeholders, working with teams across multiple locations and departments.
• Buld and maintain internal relationships to ensure knowledge/skill sharing and reporting.
• Provide technical and specialist support for other members of the team.
• Coach and mentor colleagues where appropriate.
• Peer review work produced by colleagues for quality and accuracy.
• Assist the Implementations Team Leader / Project Manager in the day-to-day management of the team as required


Experience and Education Requirements
Essential:
• Minimum of 5 years experience administering or programming complex pension calculations.
• Excellent analytical skills and ability to work within prescribed frameworks and timescales.
• Must be highly numerate, methodical and logical, with a high level of problem solving skills and excellent attention to detail
• Enthusiasm for and commitment to producing high quality work within the prescribed frameworks.
• Strong interpersonal and communications skills.
• Ability to work independently and as part of a team and cross departments with the ability to adapt and react to demand changes.
• In-depth technical knowledge of pensions and legislation.
• Good understanding of pensions administration software.
• Actively staying current with trends in the Analyst community.

Desirable:
• Experience within the Employee Benefits and/or Life & Pensions industries.
• Understands the methodologies used in a software development and support environment e.g. Agile, Waterfall, ITIL.


Key Competencies

Technical:
• Good understanding of project lifecycles.
• Good knowledge of product/applications and implementation processes.
• Strong Analytical mindset.
• Identification and management of Change control.
• Solid working knowledge of Microsoft suite and other analytical applications.
• Represent the team/department as subject matter expert on a wide range of projects.

Behavioural:
• Good communications skills with the ability to build working relationships with different stakeholders
• Excellent communication, particularly of technical concepts with the ability to make the complex simple (verbal and written)
• Influencing decision across SL project teams where priorities and interests are often conflicting.
• Driving Change & Improvement.
• Positive and adaptable, responds well to feedback and need for change.
• Operates within organisational values.
• Big Picture Thinking.
• Strong interpersonal skills.
• Ownership and contributing actively.

Senior Implementations Calculation Analyst

Job Description

Title:

Senior Implementations Calculation Analyst

Department:

Pensions Admin UK

Location:

Flexible

Reports to:

Implementations Team Leader

Direct Report(s):

None

Broad Band:

Grade 4

Controlled Function:

No

Internal Stakeholders:

Team members of other teams within Pensions Admin UK (GMPE De-risking, Dashboard & Data and Core Operations). IT Teams (Product Development / DBA / EB App Support)

External Stakeholders:

Third party suppliers

Pensions Admin clients (including product providers, corporate sponsors, trustees, members), HMRC.

Job Summary

The role is to provide calculation/automation analysis expertise and support to client implementations and day-to-day operations of systems for internal and external clients in an efficient and professional manner.

This role also includes leadership within the analyst community for technical matters and to support knowledge transfers and mentorship across the team.

Essential parts of the role:

• Meeting the business requirements and implementation needs of clients in an accurate and timely manner and in accordance with any agreed standards and procedures.
• Expand their knowledge within their discipline by working with internal and external colleagues.
• Have an excellent knowledge and understanding of the pensions industry, legislation and calculations
• Analysis and interpretation of data sets, scheme documentation, Trustee/Lawyer and actuarial instructions to ensure complete understanding of complex calculations.
• Work with our customers to understand their requirements, and help to translate them into clear accurate documentation/specifications in accordance with agreed standards and procedures.
• Produce clear testing strategies and carry out sufficient testing to ensure a high quality output
• Have an understanding of calculation engines and applications and programming principles
• Work with relevant stakeholders/teams to identify functional changes to our core products, standard tools and processes that are required to ensure business needs are met and to ensure these are formally documented.
• Provide support and mentoring to colleagues within the wider Technology Solutions teams.
• Support the Implementations Team Leader in driving best practice within the discipline.
• Taking opportunities to lead analysis of client solutions or standards, tools and framework through technical forums or client projects.

Main Responsibilities and Accountabilities

Strategy

• Make contribution to improving & standardisation of processes, tools and documentation for all Calculation/automation related deliverables.
• Actively share knowledge to reduce key main risks across Tech Solutions and wider teams to enable self service with Pensions Admin.
• Collaborate with the core product and development teams to identify and help with delivering cross-departmental improvements for Pensions Admin UK.

Delivery

• Working with your team leader to ensure the quality of all the implementation services meet the required criteria and are delivered to time and within budget.
• Be aware of work that may not be included in the fee agreements for clients, escalating any change in scope appropriately.

Execution

• Understand, analyse and document business requirements.  Build working processes around these and accommodate given existing and potential new systems.
• Analyse, document and work to Business Requirement Specifications standards.
• Work in a logical and disciplined manner.
• Produce neat, dated, referenced and fully documented work which is easily checkable and can be followed up at a late date.
• Ensure that all deliveries are fully reviewed prior to completion.
• Maintain an understanding of changes to pensions legislation that may impact the functionality of our products / systems and processes / procedures.
• Provide regular work in progress updates to the Implementations Teams / Project Manager.
• Make a positive contribution to the productivity, efficiency and morale of the team.

Governance and control

• Identify and advise on areas where improvements to existing systems, processes and procedures can be achieved and will bring efficiencies to improve productivity.
• Identify problems or deficiencies in documentation and propose and implement solutions.
• Maintain an accurate record of working time through Jira and Time Recording Engine.
• Adhere to all relevant company and departmental procedures.
• Attend any relevant internal or external training course to ensure personal development.

Stakeholders

• Help maintain the business users through their UAT cycle.
• Participate actively in team/departmental meetings and any technical forums.
• Active collaboration with stakeholders, working with teams across multiple locations and departments.
• Buld and maintain internal relationships to ensure knowledge/skill sharing and reporting.
• Provide technical and specialist support for other members of the team.
• Coach and mentor colleagues where appropriate.
• Peer review work produced by colleagues for quality and accuracy.
• Assist the Implementations Team Leader / Project Manager in the day-to-day management of the team as required

Experience and Education Requirements

Essential:

• Minimum of 5 years experience administering or programming complex pension calculations.
• Excellent analytical skills and ability to work within prescribed frameworks and timescales.
• Must be highly numerate, methodical and logical,  with a high level of problem solving skills and excellent attention to detail
• Enthusiasm for and commitment to producing high quality work within the prescribed frameworks.
• Strong interpersonal and communications skills.
• Ability to work independently and as part of a team and cross departments with the ability  to adapt and react to demand changes.
• In-depth technical knowledge of pensions and legislation.
• Good understanding of pensions administration software.
• Actively staying current with trends in the Analyst community.

Desirable:

• Experience within the Employee Benefits and/or Life & Pensions industries.
• Understands the methodologies used in a software development and support environment e.g. Agile, Waterfall, ITIL.

Key Competencies

Technical:

• Good understanding of project lifecycles.
• Good knowledge of product/applications and implementation processes.
• Strong Analytical mindset.
• Identification and management of Change control.
• Solid working knowledge of Microsoft suite and other analytical applications.
• Represent the team/department as subject matter expert on a wide range of projects.

Behavioural:

• Good communications skills with the ability to build working relationships with different stakeholders
• Excellent communication, particularly of technical concepts with the ability to make the complex simple (verbal and written)
• Influencing decision across SL project teams where priorities and interests are often conflicting.
• Driving Change & Improvement.
• Positive and adaptable, responds well to feedback and need for change.
• Operates within organisational values.
• Big Picture Thinking.
• Strong interpersonal skills.
• Ownership and contributing actively.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.