NOC Engineer - Student Position
SuperCom
Office
Yafo, Tel Aviv District, IL
Full Time
Description
SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv, an on-site position.
This entry-level, part-time position is ideal for students studying Information Systems, Computer Science, in tech-related fields. You’ll monitor live systems and play a key role in supporting and resolving issues for international clients and partners.
Responsibilities:
- Providing technical support for customers and partners via inbound calls, our ticketing system, and email.
- Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments.
- Detect, classify, and escalate hardware & software incidents according to established procedures.
- Serve as the first point of contact for our customers and subcontractors.
- Providing timely information to customer-facing teams to improve overall customer satisfaction.
- Accurately log incidents, actions, and resolutions in ticketing systems.
- Communicate with global partners and internal teams to assist in resolving issues.
- Collaborate with Tier 2/3 engineers to ensure effective issue resolution.
- Working shifts during nights, weekends, and holidays.
Requirements
- Excellent analytical and problem-solving skills with a strong sense of customer orientation.
- Active student in Information Systems, Computer Science, or a related tech field.
- Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
- Excellent communication and interpersonal skills.
- Ability to stay focused under pressure and prioritize tasks.
- Proactive, responsible, and able to identify and escalate critical issues.
- Comfortable interacting with international stakeholders.
- Fast learner, adaptable, and team-oriented.
- Availability for night/weekend shifts on a rotational basis.
NOC Engineer - Student Position
Office
Yafo, Tel Aviv District, IL
Full Time
August 11, 2025