Sales Operations Specialist (Charlotte, NC-Onsite)

Description

Position based in Charlotte, NC

We’re hiring a Sales Operations Specialist with advanced Salesforce administration skills to support and enhance our sales infrastructure in the U.S. You will play a key role in driving operational efficiency, managing data and tools, and ensuring the sales team operates smoothly and effectively within the CRM ecosystem.

Key Responsibilities:

· Serve as the Salesforce administrator for the sales team

· Manage user setup, roles, and permissions

· Create and maintain reports, dashboards, and workflows

· Ensure CRM data integrity, accuracy, and usability

· Train sales team members on CRM usage and best practices

· Support sales processes (quotes, orders, lead management, account updates)

· Monitor and improve CRM usage compliance

· Collaborate with cross-functional teams (Ops, Finance, Customer Service) to streamline workflows

· Assist with process documentation, playbooks, and onboarding materials

· Help support eCommerce and B2B tools integration with Salesforce (if applicable)

Requirements

Qualifications:

· 2–4 years of experience in Sales Operations, Sales Support, or Salesforce Admin role

· Salesforce Certified Administrator (preferred or in progress)

· Proficient in creating reports, dashboards, validation rules, and automation workflows

· Strong Excel skills

· Organized, analytical, and highly detail-oriented

· Experience working with B2B sales teams, ERP systems, or logistics environments – a plus

· Ability to communicate technical concepts to non-technical users

Work Environment

• Working conditions are normal for an office environment.
• Some travel may be required
• Manual dexterity required to use desktop computer and peripherals

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Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

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OUR COMPANY VALUES

People First             We treat each other with fairness and respect, consistently provide opportunities for growth, and  health & safety are our priority.

Accountability         Together, we take ownership of our actions, business, and future.

Innovation               We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit         We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.