Surveillance Agent

ESSENTIAL JOB FUNCTIONS: 

• Has knowledge of all slot/game’s procedures and Title 31 of Virginia State Gaming Commission.  

• Ensures all surveillance equipment is operating at start of shift, during shift and completion of shift.  

• Maintains all logs and ensures accuracy of log entries.  

• Maintains confidentiality of all Hotel/Casino information.  

• Reports all incidents observed on shift to the Director of Surveillance, Surveillance Manager, or on-shift Surveillance Supervisor  

• Communicates incidents to pit personnel by phone.  

• Endorses the business objectives, ethics, and values of Caesars Virginia.

• Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs.  

• Assist with training of new employees.  

 

EDUCATION and/or EXPERIENCE:    

• One year of games surveillance experience preferred.   

• Prior experience in a security, casino, or surveillance related field preferred. 

• Neat, professional appearance with good personal hygiene.  

• Friendly, outgoing personality.  

• Must be 21 years of age.  

• Ability to interface effectively with the public and co-workers.  

• High school diploma or equivalent required. Some college preferred.  

• Be able to satisfactorily complete a 90-day surveillance training program. 

• Knowledge of all Casino/Hotel operations preferred. 

• Strong communication skills required, both verbal and written. 

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

• Must be able to work a flexible schedule including evenings, weekends, holidays, and on an “as needed” basis.  

• Must be able to work in a very fast paced environment.  

• Must be able to speak, read, write, and understand English.   

• Must be able to tolerate areas containing secondhand smoke.   

• Ability to maintain regular, predictable attendance according to schedule.  

• Must be able to handle large amounts of information and take the best action necessary to correct the situation.   

• Requires all forms of dexterity and mobility throughout all shifts.   

• Use of office equipment and computers.  

• Ongoing games protection training.  

• Must be able to interact with other departments, law enforcement and court personnel.  

• Must be able to obtain and possess a VA Gaming License from the VA Lottery.  

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.