Receptionist cum Registration Assistant

Key Accountabilities:

• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
• Provide excellent customer service as per company policy and procedures.
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
• Attend to customer needs; understand their requirements so that maximum number of enquiries is handled quickly.
• Logging calls (including time, date and caller details).
• Deal with 'drop in' customers as quickly and proficiently as possible and  directing customers to the service advisers.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Knowledge Skills and Experience:

•    Graduate preferably in business management.
•    2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage
•    Excellent communication skills.
•    Proactive, hardworking, goal orientated and motivated approach.
•    Fluency in English communication/Arabic Language is an added advantage.
•    Good team player, experienced in a professional, high pressure, working environment.
•    Excellent business relationship management skills.
•    Must have positive, enthusiastic and friendly attitude
•    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).