Supervisor

Objective:

• Ensure that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products. 
• Support store management in ensuring daily operating procedures are followed by all Team Members during shift

Key Responsibility:

Financial Excellence

• Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs. 
• Provides data for producing daily, weekly, and quarterly financial and operational reports. 
• Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure. 
• Assist store management with accounting and banking responsibilities. Record and is accountable for store funds while running a shift.
• Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.)

Guest Obsession

• Welcome, connect with guests, and build lasting business relationships. 
• Determine guest needs and suggests appropriate product. 
• Offer guest demonstrations and samples of product, and encourage guest interaction. 
• handle guest complaints and escalate cases to senior management if the situation warrants

Operational Excellence 

• assist in placing food and non-food materials requisitions using stock management system
• Abide to restaurant operating hours based on venue and legal requirements
• Monitor controllable costs and strive to achieve required financial objectives
• Build robust partnerships and / or networks with key governmental and business bodies or institutions 
• Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects
• Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels 
• Periodically assess products performance and recommend new ways to improve current performance, i.e., suggestive selling
• Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins
• Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates
• Follow up cleaning schedules to ensure availing clean and sparkling facilities
• Maintain the restaurant official documents and staff files in a safe place
• Follow company regulations in handling daily sales and end of day procedures
• Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum.

People Management

• Conduct “on the job exposures” to interested candidates and answer queries 
• Acts as a role model, providing guidance and training to store Team Members on all performance expectations.
• Ensure all restaurant team members are certified as per brand guidelines
• Provide encouragement and support to staff to enhance the right working environment 

Compliance 

• Ensure compliance with company policies and procedures (including health and safety policy), local rules and regulations
• Recommend policies updates
• Clean Shaven & Grooming Policy Adherence
• Follow Cleaning procedure at store level

 

“Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.”