Patient Experience Executive - UAE National

Key Accountabilities

• Managing Patient Experience 
• Compliance with Regulations
• Patient Safety and Care

Specific Responsibilities for this Role

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
• Provide hospital information and answer patient queries.
• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. 
• Ensure patients have an overall good patient experience.
• Liaison between departments when required.
• Manage the reception and waiting areas.
• Handles telephone enquiries and directs queries accordingly.
• Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
• Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. 
• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
• Maintains patient & staff confidentiality.
• Participates in hospital trainings.

Key Accountabilities

• Managing Patient Experience 
• Compliance with Regulations
• Patient Safety and Care

Specific Responsibilities for this Role

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
• Provide hospital information and answer patient queries.
• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. 
• Ensure patients have an overall good patient experience.
• Liaison between departments when required.
• Manage the reception and waiting areas.
• Handles telephone enquiries and directs queries accordingly.
• Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
• Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. 
• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
• Maintains patient & staff confidentiality.
• Participates in hospital trainings.

Minimum Qualification & Experiences

Preferably a college graduate in any discipline

Competencies

Leadership

Level

Strong interpersonal, verbal and written communication skills.

Proficient

Excellent command of oral and written English. Arabic language desirable but not essential.

Proficient