Claims Executive, Commercial Lines - Broking (West)

The purpose of this position is a Commercial Claims Executive role working within our Galway Commercial Lines division. The role entails working on commercial accounts with an account director/executive and managing all matters relating to claims.

Claims Management:

• Distributing incoming and outgoing mail and correspondence related to claims.

• Registering and setting up new claims onto the internal system.

• Reviewing and analysing claim documentation, including policies, medical records, and witness statements.

• Maintaining accurate and up-to-date claim records, documentation and renewal reports. • Liaise with insurance underwriters, clients, and other relevant parties to gather necessary information for claim processing.

• Prepare and issue reports to clients regarding claim status and developments. • Provide administrative support, to ensure efficient claim handling.

• Maintain confidentiality and handle sensitive information with professionalism and discretion.

• Staying updated on relevant industry regulations, policies, and procedures related to claims administration. Customer Relationship Management: Build long term trusted relationships with customers, through understanding their needs and being a true partner.

• Enable customers to make informed decisions, through sharing of best advice and knowledge. Build long term trusted relationships with customers, through understanding their needs and being a true partner.

• Enable customers to make informed decisions, through sharing of best advice and knowledge.

Customer Service:

• Provide professional, action-orientated and timely service to our customers, staff and management.

• Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty.

Team Collaboration:

• Work closely with designated Account Directors. • Working as part of a team environment to ensure all customer needs are met.

Compliance:

• Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards.

Requirements:

• APA Qualified / CIP Preferable
  
• Strong attention to detail
• Ability to work in a team environment
• Demonstrate good and technical knowledge

Person Specification:

• Previous Open GI Experience
  
• Ability to develop relationship with insurers and clients
• Strong organisational skills