IT Business Analyst

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

• During projects, carry out full requirements discovery through engagement with stakeholders across the business

• Develop business requirements and define business rules in alignment with the needs of the business as well as the existing processes leveraged.

• Analyse, quantify, and communicate the impact of the required process automation, modification, and re-engineering

• Document all impacted processes and maintain the master process flows where required.

• Form part of the delivery structure to validate and vet technical implementations against the business requirements and associated existing processes.

• Key accountabilities and decision ownership: 

• Leadership:

• Oversee implementation of implementation to ensure conformance to design and requirements

• Engagement:

• Partner with commercial stakeholders

• Clear communication of requirements, risks, and alternative approaches

• Implementation Support:

• Translation of business requirements into practical, achievable and effective business rules and processes.

• Support the development of solutions that align to Vodacom, Vodafone and Safaricom best practices and governance requirements (e.g. Security, ISO, SOX compliance)

• Development of project artefacts that aid delivery teams in understanding integration needs, functionality requirements, capacity plans and associated ongoing support.

• Regular reviews of technical deliverables (incl. functional specs, manuals, test cases, delivery timelines, technical issues) to ensure adherence to the business requirements

  Core competencies, knowledge and experience

• Working With Others

• Consciously takes steps to make the most of every conversation/interaction 

• Identifies people’s needs, interests and motives to be able to influence the decisions they make 

• Communicates simply to excite and engage people 

• Pro-actively adapts own style and approach to build rapport, and work with others more effectively 

• Builds and maintains strong relationships and networks

• Able to work effectively across commercial, technology and related domains such as legal and regulatory, supply chain.

• Operational Excellence

• Focuses on achieving maximum performance and driving continuous improvement 

• Thinks about processes and problems cross-functionally and end-to-end 

• Uses knowledge of products, technology, process, systems and policy to solve problems

• Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems 

• Takes risks and pushes what is possible 

• Experiments with unorthodox approaches

Must have technical / professional qualifications: 

• Degree in Science/computer science/Engineering/Business related. 

• At least 2 years of broad technical background inclusive of databases, applications, Infrastructure, cloud, development, enterprise architecture, solutions architecture and system design experience

• Professional Experience in Business Analysis (CBAP, IIBA) as well as software development lifecycle is preferred, in agile (SAFe, Scrum) and waterfall methodologies.

• A methodical approach with proven experience designing and delivering complex technical roadmaps

• Understanding of working with 3rd party suppliers

• Strong business acumen and mindset

• Ability to persuade stakeholders and to champion effective techniques through delivery

• Ability to drive initiatives without any formal authority in an ambiguous environment

• Ability to guide/teach others in architecture principles

• Working knowledge of all domains in telecoms including VAS, Charging, CRM and Digital Services

   

  How to Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume