Please note this position is based in London and this will be the contractual location of the successful candidate, other locations cannot be considered.

Client Relationship Associate

This is a great job for someone who has experience of supporting Client Relationship Directors and Managers in delivering a high-quality service to institutional clients across multiple asset classes by managing client queries, coordinating onboarding and mandate changes, maintaining accurate records in Salesforce, and contributing to internal projects, product knowledge, and operational excellence.

A bit about the job:

We are seeking a proactive and detail-oriented individual to support the delivery of first-class relationship management and client servicing at Aviva Investors. This role plays a key part in enhancing our reputation and promoting a culture of client service excellence across the organisation. You will assist Client Relationship Directors and Managers in the day-to-day servicing of EMEA institutional clients across a variety of asset classes, ensuring timely resolution of queries and maintaining key management information. Responsibilities include managing the team inbox, supporting client and consultant issue resolution, and contributing to internal projects and administrative tasks. You’ll also help with client onboarding for both pooled and segregated mandates, including coordination of legal agreements, and support changes to existing mandate agreements. Strong collaboration with internal teams and a growing knowledge of designated products will be essential, as will accurate record-keeping in Salesforce and the upkeep of internal procedures and audit documentation.

Skills and experience we’re looking for:

Relevant degree or equivalent experience.
Holds or working towards IMC or equivalent
Ability to work effectively within a team environment and demonstrate good collaboration skills in order to build effective relationships with different business areas across Aviva Investors.
An understanding of the Asset Management Industry and EMEA institutional market segments (eg UK DB, LGPS, DC).
Good communication skills and ability listen to clients, understand their issues

What you’ll get for this role:

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to GlobalRecruitment@avivainvestors.com

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