Zonal Business Manager-CONSUMER SERVICE GROUP-Sales

Zonal Sales Manager – BL

 

 

Department Business Loans (BL) Location   Reporting Relationship Will have team reporting to him. Will report to NBM Position Grade M7/M8

 

 

 

 

 

Job Role:

·         Managing team of leaders and front line resource at Zonal Level

·         Drive team for new acquisition through Open Market/DSA, and/or Direct and/or, Customer referrals

·         Focus to incremental growth in Book size and profitability of the Location

·         To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. 

·         Grooming and mentoring team members so that they achieve their desired performance levels

·         Resolving/Addressing zonal level concerns 

·         Channel Management

·         Drive adoption of various digital initiatives at zonal level

·         To ensure right sourcing is being done at zonal level 

·         Deepen our market reach through DSA meeting, industry associations, local forums etc.

·         Enhance X-sell opportunities such as KLI, KGI, etc

·         To be alert on competitive elements in the target segments (i.e. competition banks etc.) & reinforce the presence and penetration of the Kotak brand in the target market 

·         Drive outstanding client service from the Team

·         Manage TAT for the location within specified levels for all aspects such as client on boarding, processing of customer requests, renewals etc 

·         Improve efficiency by monitoring & overseeing continuous improvement of processes.

·         Benchmark and adopt best practices used in the Industry to further build efficiency at the region

·         Constantly share rapport with the operating units to customize and develop solutions 

·         Mitigate risks and manage them actively 

·         Ensure hygiene parameters such delinquency, utilization etc are met at location

Job Requirement

·         Preferably MBA/ CA 

·         Experience: 15+ years of experience in the local market managing DSA channel. Background/ knowledge in Credit & Sales is required. 

·         Prior experience of driving and managing Teams is must. 

·         Good Leadership, Self-motivation and communication skills  for driving Teams

·         Relationship Management Skill 

·         Good influencing skills