Zonal Business Manager-CONSUMER SERVICE GROUP-Sales

Zonal Sales Manager – BL

Department Business Loans (BL) Location   Reporting Relationship Will have team reporting to him. Will report to NBM Position Grade M7/M8

Job Role:

• Managing team of leaders and front line resource at Zonal Level
• Drive team for new acquisition through Open Market/DSA, and/or Direct and/or, Customer referrals
• Focus to incremental growth in Book size and profitability of the Location
• To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships.
• Grooming and mentoring team members so that they achieve their desired performance levels
• Resolving/Addressing zonal level concerns

·         Channel Management

• Drive adoption of various digital initiatives at zonal level
• To ensure right sourcing is being done at zonal level
• Deepen our market reach through DSA meeting, industry associations, local forums etc.
• Enhance X-sell opportunities such as KLI, KGI, etc
• To be alert on competitive elements in the target segments (i.e. competition banks etc.) & reinforce the presence and penetration of the Kotak brand in the target market
• Drive outstanding client service from the Team
• Manage TAT for the location within specified levels for all aspects such as client on boarding, processing of customer requests, renewals etc
• Improve efficiency by monitoring & overseeing continuous improvement of processes.
• Benchmark and adopt best practices used in the Industry to further build efficiency at the region
• Constantly share rapport with the operating units to customize and develop solutions
• Mitigate risks and manage them actively
• Ensure hygiene parameters such delinquency, utilization etc are met at location

Job Requirement

• Preferably MBA/ CA
• Experience: 15+ years of experience in the local market managing DSA channel. Background/ knowledge in Credit & Sales is required.
• Prior experience of driving and managing Teams is must.
• Good Leadership, Self-motivation and communication skills  for driving Teams
• Relationship Management Skill
• Good influencing skills