JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities & Workplace Experiences Services Director APAC & EMEA

Work Dynamics – Asia Pacific - Singapore

Position Summary

The position is responsible for leading an Employee Experience program on a major global account. The objective is to ensuring a high level of client and employee engagement and satisfaction.

The position will be responsible for developing and executing a holistic, industry-leading employee experience program. Success will be measured by subjective and objective (annual surveys) measures.

The work includes being a visionary and role model regarding EMPLOYEE EXPERIENCE. The position is expected to bring the best ideas from industry and JLL to the account. The position will lead a diverse global virtual team to implement standard concepts and programs across the account, and to document via best practices, program toolkits, etc.

This director is expected to be a leader in the IFM Service industry.

Essential Functions

Leadership

Ensure an industry leading Employee Experience program is fully implemented on the account
Establish the vision and strategy of the EMPLOYEE EXPERIENCE program and ensure exceptional delivery.
Understand the client’s key business drivers, and focus the EMPLOYEE EXPERIENCE team to ensure those priorities are aligned with the JLL EMPLOYEE EXPERIENCE deliverables
Ensure the account IFM team is high performing and global delivery is driven by global platforms and best practices and consistency
Hire, attract and retain a team of top EMPLOYEE EXPERIENCE talent; improve team capability and performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

Manage relationships with key client stakeholders
Serves as single point of contact for the accounts global EMPLOYEE EXPERIENCE program
Shared accountability for the global EMPLOYEE EXPERIENCE program service delivery
Drive the productive use of technology and Business Intelligence decision-making and data analytics reporting to support the EMPLOYEE EXPERIENCE program

Functional Responsibilities

Bring strategic EMPLOYEE EXPERIENCE concepts to life in tangible, effective programs that increase employee engagement
Responsible for direct management of a few EMPLOYEE EXPERIENCE resources, and influence the whole account for EMPLOYEE EXPERIENCE
Actively manage the professional development of all direct reports
Responsible for the implementation of technology and BI systems to support EMPLOYEE EXPERIENCE service delivery.
Responsible for EMPLOYEE EXPERIENCE communications, marketing, reporting and planning
Establish and manage global standard EMPLOYEE EXPERIENCE operating procedures and processes for the account
Source, transfer and implement best practices to the account

Contract Management

Ensure adherence to the contract
Be the EMPLOYEE EXPERIENCE contract expert on the account, advise on any EMPLOYEE EXPERIENCE contract opportunities

Key Performance Measures

Client satisfaction survey results.
Compliance with contractual obligations.
Continuous Improvement Programs & Initiatives.
Delivery of regional consistency across all service lines.
Performance to budget accuracy.
Coach and develop account team members to achieve high standards.
Deliver innovative value add solutions across the programs.
Make high quality recommendations that have a positive impact on performance.

Minimum Required Education and Experience

Minimum 10- 15 years’ experience in creating EMPLOYEE EXPERIENCEs in workplace
Has worked with client account which operates in multiple geographies across Asia Pacific & Europe regions.
Educational qualifications in Facilities Management / Hotel / Event Management
Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity
Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks
Has demonstrated experience in balancing the interests of the Client with those of the Firm
Has experience in translating client goals and objecives into existing or new business growth

Critical Competencies for Success

Team leadership and participation in a matrix organizational environment.
- Cultural awareness across regions, and passion for diversity
Technical Competence
- Understands how to build strong client relationships
- Understands customer satisfaction in service delivery environment
- Strong EMPLOYEE EXPERIENCE competency and program management experience
Quest for Excellence
- Account EMPLOYEE EXPERIENCE delivery optimization and continuous improvement
- Performance management of direct reports, and influence teams, using globally consistent platforms
Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex EMPLOYEE EXPERIENCE problems effectively
- Analytical, proven ability to solve problems using an objective approach
- Proven ability to employ holistic approaches and looks at long term, global solutions
Program Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
Strong interpersonal skills with the ability to establish rapport and credibility with diverse groups.
Embraces teamwork, values others, demonstrates empathy and maturity.
Excellent communication skills both written and verbal, conveys information in a way that is professional, confident and easy for others to understand.
Effective organisation and time management skills with the ability to multi-task and prioritise workload to achieve results.
Approaches problems in a calm yet energetic manner, researches possible causes and identifies relevant solutions.
Takes ownership and responsibility for workload and is comfortable making challenging decisions.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.