, Permanent

Job Title: Customer Service Agent

Company: RayaCX

Location: Cairo, Egypt

Contract Details: Full-time, Permanent

RayaCX is a leading customer experience management company based in Cairo, Egypt. We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Agent.

As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. You will handle a variety of customer inquiries, complaints, and requests through various communication channels such as phone, email, and social media. Your main goal will be to ensure customer satisfaction and retention by providing timely and accurate responses and solutions.

Responsibilities:

- Respond to customer inquiries, complaints, and requests in a timely and professional manner

- Provide accurate information about products, services, and company policies

- Identify and escalate priority issues to the appropriate department

- Maintain a high level of customer satisfaction and retention

- Keep records of customer interactions and transactions

- Follow up with customers to ensure their issues are resolved

- Collaborate with team members to improve customer service processes

- Meet or exceed performance targets and goals

- Continuously seek ways to improve the customer experience

Requirements:

- High school diploma or equivalent

- Proven customer service experience

- Excellent communication skills, both verbal and written

- Ability to handle stressful situations with patience and professionalism

- Strong problem-solving and decision-making skills

- Good time management and organizational skills

- Proficient in Microsoft Office and customer service software

- Fluent in English and Arabic

- Availability to work flexible hours, including weekends and holidays

- Previous experience in a call center or customer service role is a plus

We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- A positive and dynamic work environment

- Comprehensive training and support

- Employee discounts and perks

If you are passionate about providing exceptional customer service and have the required skills and experience, we would love to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management in Egypt. Apply now!