Regional Director North/East (m/w/d)

About the role

As Regional Director, you serve as a critical interface between our Co-Founder and Chief Revenue Officer Kevin and the individual stores. The position combines strategic planning and operational leadership: you are responsible for leading and supporting the store managers to maximize efficiency and quality across all assigned restaurants. Additionally, you oversee financial performance, ensure the implementation of best practices, and ensure continuous improvement and adherence to standards. You will manage our stores in the North and East regions.

Your responsibilities:

• Strategic planning and implementation of operational directives in coordination with the management team.

• Coordination and communication between store managers and management, including regular reporting.

• Technical and disciplinary leadership of store managers, including weekly one-on-one meetings and monthly team meetings.

• Ensuring the use of current templates and tools from the central system and providing guidance to store managers.

• Reviewing and optimizing financial performance, staff schedules, payroll, and vacation planning in collaboration with store managers.

• Planning and coordinating employee training and certifications in consultation with store managers and HR, as well as conducting quality audits in the stores.

• Monitoring and optimizing restaurant orders and overseeing the implementation of specials and menu changes.

About you

• Extensive experience in (chain) restaurants to ensure a deep understanding of operations, menu development, and customer service – administrative responsibility is a plus

• Knowledge in optimizing kitchen and service processes to increase efficiency and reduce costs

• Analytical skills and experience working with operational KPIs, along with a deep understanding of financial metrics

• Experience in implementing and monitoring quality standards to ensure consistent product and service quality

• Excellent verbal and written communication skills to effectively interact with store staff and other stakeholders

• Strong hands-on mentality