Manager, Clinical Operations

Description

JOB SUMMARY:Reporting to the Director, the Clinical Operations Manager is responsible for providing clinical and operational leadership to a frontline clinical patient care department or health program that directly supervises, at a minimum, Nurses at the Level 4 or 5 classification/wage rate. Responsible for delivering services through multidisciplinary teams in an acute and/or community-based setting. Provides leadership and direction for operations management, planning, implementation and evaluation of services and activities related to utilization and risk management, and quality improvement of the clinical program/department. Plays a critical role addressing the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services. Leads an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community. This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.QUALIFICATIONS:Qualifications:Baccalaureate (Masters preferred) in a relevant clinical professional area with seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience. Current registration/membership with a recognized professional association. Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.ROLE SPECIFIC EXPERTISE:• Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups• Demonstrated ability to understand available resources for program/department and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.• Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.• Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.• Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.• Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You are compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You are a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.