Description

JOB SUMMARY:Within the context of a client and family centered care model and in accordance with established vision and values of the organization, Scheduler is responsible to perform a variety of scheduling and administrative support functions. Plans and adjusts Community Care Assistant (CCA) schedules in advance and allocates work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements. Responds to inquiries related to the scheduling of Home Support Services. Utilizes on-line systems and/or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations. Maintains timekeeping records for staff. Supports clients and employees in a dynamic and high-paced call center.QUALIFICATIONS:Education & Experience Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience. Experience in Customer Service and/or a high paced call Centre is an asset. Knowledge, Skills & AbilitiesAbility to keyboard 6500 keystrokes per hour.Working knowledge of applicable collective agreements.Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.Ability to schedule Community Care Assistance for client visits.Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.Ability to establish/maintain satisfactory work relationships with staff.Ability to maintain confidentiality.Ability to communicate effectively both verbally and in writing. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment.Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).Demonstrated skill in respectful, diplomatic and tactful communicationDemonstrated ability to remain calm when communicating in difficult situations.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.