Notice

NOW ACCEPTING LATE INTERNAL APPLICATIONS: Please note that the internal competition for this position is now closed, however we are still accepting late applications from qualified internal candidates. Should you choose to apply, your application will only be considered after on-time internal applicants have been considered.

Description

JOB SUMMARY:In accordance with the Vancouver Coastal Health (VCH) Strategic Framework and True North Goals, the Community Liaison Worker, supported by an integrated health service team and delivery model, provides support services to clients and their families in community health. Working across multiple sites, clinics, and services liaises and coordinates services with medical professionals within an integrated health service delivery model and a range of programs such as Community Health, Primary Care, Mental Health and Substance Use, General Practitioner (GP) partners and other external agencies.Supports clinical staff as a member of healthcare team(s) by providing appropriate information and support related to clients with complex health care needs. Monitors clients, documents and provides verbal reports on observations to clinicians in accordance with standard procedures or specific direction. Assists clinicians in planning, organizing, facilitating team based care conferences and or family meetings as required, participates in the process of case planning, and may assist clients with instrumental activities of daily living (ADL). Acts as an advocate and/or a liaison for clients, facilitating access to community services and resources. Provides information on community services to clients and their caregivers. Establishes a rapport with clients based on respect and promotes clients to manage behaviors and enhance clients’ self-management support. Liaises, monitors and coordinates services with health care team, community services, and medical professionals.QUALIFICATIONS:Education & Experience Social Services Certificate or Diploma from a recognized College plus (1) year’ recent experience in a community setting supporting clients within the relevant client population or an equivalent combination of training and experience. Valid BC Driver’s License and access to personal vehicle .Knowledge, Skills & AbilitiesKnowledge of community, social and health resources, and services.Working knowledge of the social emotional and health-related problems encountered by the client population.Ability and willingness to learn and use appropriate strategies (e.g. harm reduction, recovery oriented, culturally safe and trauma informed care).Ability to engage and provide service to a culturally diverse population with a wide range of health challenges (e.g. mental health/substance use and HIV antiretroviral therapy).Ability to follow team direction regarding rights and obligations of staff/clients when providing care to clients that fall under legal acts such as adult guardianship, mental health and public Health.Ability to demonstrate and assist client with instrumental activities of daily living.Ability to establish and maintain rapport with clients.Ability to observe and recognize changes in clients.Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.Ability to work independently and in cooperation with others.Ability to communicate effectively, both verbally and in writing.Ability to organize, prioritize and meet deadlines.Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.Basic computer literacy to operate a computerized client care information system.Exceptional customer service and communication skills.Ability to work within a team environment.Ability to operate related equipment.Physical ability to perform the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.