Quality Improvement Leader, Medical Quality Leadership & Practice

Description

JOB SUMMARY:The Physician Quality Improvement initiative is a partnership between Vancouver Coastal Health, Providence Health Care and the Specialist Services Committee (SSC). Reporting to the Manager, Medical Quality Leadership & Practice, the QI Leader plays a key role in the enrichment of an organization-wide improvement culture in accordance with SSC mandate. The SSC strategies may include but are not limited to, engaging with medical staff to discuss, prioritize and act on system improvement opportunities; supporting medical staff and project teams in Quality Improvement (QI) initiatives to build capacity in QI skills and leadership. The position works in partnership with medical and operational leaders across the health authority to provide leadership and expertise in the application of quality improvement principles, practices, and tools to improve patient outcome and quality. Key partnerships are with physician leads, executive, and senior level management across Vancouver Coastal Health and Providence Health Care, Quality and Patient Safety team, Data & Analytics team and interdisciplinary project team members. This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.QUALIFICATIONS:Master’s Degree in Health Administration, Health Planning, Business Administration or Behavioural Sciences, supplemented by postgraduate course work in health care planning or health policy development and analysis. Plus, five (5) to seven (7) years’ recent, related experience in utilizing methodologies and tools to support process improvement and system redesign, or an equivalent combination of education, training, and experience. Certified Six Sigma Green Belt (ASQ or recognized institution) or PMP/CaPM/PMI-SP are assets. In this role, travel within the local and geographic area may require the use of a vehicle.ROLE SPECIFIC EXPERTISE:• Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).• Demonstrated ability to facilitate solution-focused approaches through innovation and creativity.• Demonstrated leadership, facilitation and coaching skills.• Demonstrated experience and ability to work with and support medical staff and clinicians.• Ability to understand unique professional differences and how to encourage professions to work together towards a common goal. Demonstrated ability to engage, develop partnerships and collaborate with a broad range of key partners.• Knowledgeable in the framework and application of International Association for Public Participation (IAP2)• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.• Ability to maintain professional competency with a customer-service lens.• Possesses sound interpersonal skills and the ability to communicate effectively, both verbally, and in writing.• Displays comprehensive knowledge of project management principles and methodologies, and is able to coach team members on these skills.• Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.• Works effectively under time pressure to meet deadlines, balances work priorities and resolve problems in a timely manner.• Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You are compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You are a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.