Assistant Manager, Housekeeping

Description

Job Summary:

Reporting to the Manager, Environmental Services, the Assistant Manager is responsible for providing coordination and administration of all aspects

related to environmental services which include but are not limited to housekeeping, pest management, and sanitation services, refuse and solid waste disposal services, and waste water management, as well as supervision of staff for a designated site(s) at Vancouver Coastal Health (VCH).

At VCH, a clean clinical environment extends from outpatient clinics to emergency departments or surgical suites, therefore this position requires not only knowledge of infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, safety concerns, handling multiple waste streams and floor care but also the ability and skills to maintain consistency in performance. Assists the Manager with program planning, implementation of best practices, new systems, policies and procedures, services delivery and evaluation. Investigates and resolves operational issues involving service level concerns or staff performance issues. The position also participates in developing and monitoring the budget and assists the Manager in the monitoring, analysis, reporting of quality assurance and control initiatives forenvironmental services.

Qualifications:

Diploma in Environmental Management, Business Administration, Hospitality or a related field plus a minimum of five (5) years’ progressive leadership experience in housekeeping/environmental services and resolving client complaints in a hospital or similar large institutional environment, or an equivalent combination of education, training and experience.

ROLE SPECIFIC EXPERTISE:? Demonstrated knowledge of health facility support service operations including but not limited to housekeeping, infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, handling multiple waste streams, floor care and also the ability and skills to maintain consistency in performance.? Demonstrated ability to communicate effectively orally and in writing at various levels of the organization.? Demonstrated knowledge of quality assurance systems.? Demonstrated ability to supervise and familiarity with working in a unionized environment.? Demonstrated ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.? Demonstrated ability to handle stressful situations in a consistent and positive manner.? Demonstrated analytical, problem solving and dispute resolution skills.? Demonstrated ability to work effectively, both independently and as part of a team.? Effectively able to prioritize workload and to work under pressure to meet deadlines.? Demonstrated ability to operate related equipment, including relevant computer applications.? Physical ability to perform the duties of the position.

SHARED VALUES:You care for everyone:? You are compassionate, empathetic, and sensitive to the needs of others.? You are respectful, treating people as equals, and valuing others’ perspectives and differences.? You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:? You are open minded, always receptive to different perspectives and ways of doing things.? You are curious and ask questions to find a deeper understanding.? You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:? You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.? You are a solution finder, empowered to solve the challenges we face in healthcare.? You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.