Reservations Agent

Application Deadline: 13 August 2025

Department: Revenue & Reservations

Employment Type: Fixed Term - Full Time

Location: Kenya - Nairobi

Description

The incumbent of this position is responsible to materialise maximum number of requests and reservations.

Key Responsibilities

• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
• Ensure client's satisfaction and adherence to Kempinski service standards
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department 
• Ensure email response within the 24hour policy
• Convert enquiries through telephone and direct bookings
• Cross-sell Olare Mara to Villa Rosa guests and vice-versa
• Perform any other duty as assigned to them by management

Skills, Knowledge and Expertise

DESIRED SKILLS AND QUALIFICATIONS

• Good knowledge for Opera PMS
• At least one year previous experience in a Reservations role
• Excellent proficiency in English both written and spoken
• Sales and guest relations skills
• Detail oriented
• Good communication and listening skills
• Demonstrate energy and enthusiasm
• Ability identify errors and proper reporting