Customer Support Specialist

Company Description

About Us

At Chats Cloud Cover, we specialize in delivering exceptional cloud-based communication and collaboration solutions tailored to meet the unique needs of businesses. Our mission is to empower organizations with innovative, reliable, and secure services that streamline workflows and enhance productivity. We value professionalism, innovation, and a commitment to outstanding client service, ensuring our team members thrive in a supportive and dynamic work environment.

Job Description

Job Description
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team. In this role, you will serve as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with our technical and account management teams to deliver timely and effective solutions, maintaining our high standards of service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Troubleshoot and resolve technical and service-related issues.

• Provide product guidance and training to clients as needed.

• Escalate complex cases to the appropriate department while maintaining ownership until resolution.

• Document customer interactions and solutions in the company’s CRM system.

• Collaborate with internal teams to improve processes and enhance customer experience.

• Monitor and follow up on open cases to ensure timely closure.

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• 2+ years of experience in customer service or technical support.

• Strong verbal and written communication skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Proficiency with CRM systems and support tools.

• Problem-solving skills and a proactive, customer-first attitude.

• Basic understanding of cloud-based communication solutions is a plus

Additional Information

Benefits

• Competitive salary

• Opportunities for professional growth and career advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Retirement savings plan.

• Supportive and collaborative work environment.