Service Account Coordinator

Company Description

About Us

At Nexmos Design, we are driven by creativity, innovation, and results. We specialize in delivering high-impact branding and design solutions that help our clients stand out in competitive markets. Our team is passionate about blending visual storytelling with strategic marketing to create unique experiences that resonate with audiences and drive growth. We value collaboration, fresh ideas, and a commitment to excellence in everything we do.

Job Description

Job Description
We are seeking a detail-oriented and customer-focused Service Account Coordinator to manage and support our client accounts. The ideal candidate will serve as a primary point of contact for clients, ensuring smooth communication, timely project updates, and exceptional service delivery. This role requires excellent organizational skills, problem-solving abilities, and a commitment to client satisfaction.

Responsibilities

• Serve as the primary liaison between clients and internal teams

• Manage service requests, project timelines, and deliverables

• Maintain accurate account records and documentation

• Monitor client satisfaction and address concerns proactively

• Coordinate with cross-functional teams to ensure projects meet quality standards

• Prepare reports and provide account updates to management

• Assist in developing strategies to enhance client relationships and retention

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field (preferred)

• 2+ years of experience in account coordination, customer service, or project management

• Strong organizational and multitasking skills

• Excellent verbal and written communication abilities

• Proficiency in Microsoft Office Suite and CRM tools

• Ability to work both independently and collaboratively in a fast-paced environment

• Problem-solving mindset with attention to detail

Additional Information

Benefits

• Competitive salary

• Opportunities for professional growth and career advancement.

• Collaborative and creative work environment.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Ongoing training and development programs.