Customer Support Assistant

Company Description

About Us
At Swift 7 Consultants, we specialize in delivering innovative business solutions tailored to meet the unique needs of our clients. Our team is driven by a passion for excellence, a commitment to quality, and a focus on achieving results. We work across diverse industries, ensuring every project we undertake meets the highest standards and drives measurable success.

Job Description

Job Description
We are seeking a proactive and detail-oriented Customer Support Assistant to join our dynamic team. This role will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Resolve customer concerns and escalate complex issues to the appropriate department

• Maintain accurate records of customer interactions and transactions

• Provide product and service information to customers

• Collaborate with team members to improve processes and enhance customer satisfaction

• Follow company policies and procedures to ensure quality and compliance

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or a related role is highly desirable

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Proficiency in Microsoft Office Suite and basic CRM systems

• Problem-solving skills and a customer-focused attitude

Additional Information

Benefits

• Competitive salary ($53,000 – $60,000 per year)

• Opportunities for professional growth and career advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment