Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

As a Romanian Speaking Sales Agent, you will play a crucial role in assisting our players by making outbound calls to drive activity, retention, and reactivation.

What We’re Looking For:

A vibrant enthusiasm for customer service and engaging directly with players.
Confidence in starting conversations and promoting our products, sites, and promotions.
A strong desire to achieve and exceed targets daily.
Native Romanian speaker with fluent English.
Experience or understanding of the Casino and/or Sports Betting industry is a plus.
Goal-oriented and motivated to reach new heights.

Your Responsibilities:

Make daily outbound calls and follow-ups to players.
Support new and existing players, ensuring their experience is seamless and enjoyable.
Actively promote our site, products, campaigns, and entertainment options.
Collaborate with your team leader to meet and exceed targets.
Work closely with internal departments, including Payments, Risk, VIP, and Customer Support.

We offer excellent benefits:

Official employment and full medical insurance with the highest limits in the country (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
Competitive salary;
Working in a dynamic international company;
Birthday celebration present;
Possibility for career and professional growth within the company;
Sportscard (Multisport);
Team-building events and activities;
Wedding and newborn gifts;
Up to 25 vacation days, starting from 20;
Breakfast x3 times a week, Friday team lunch, food vouchers, fruits, and snacks in the office.

Ready to shine? Let’s make it real.

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