Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

Summary: We are seeking a diligent and enthusiastic Managed IT Services (MSP) Support Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required.  

Responsibilities

• Technical Support: Deliver remote and on-site support for SMB clients, promptly troubleshooting hardware and software issues.
• System Maintenance: Perform updates, backups, and monitoring to keep systems secure and performing optimally.
• Incident Management: Serve as the initial point of contact for IT incidents and service requests; accurately log, track, and resolve within SLAs.
• Client Communication: Provide clear, timely updates on incident status and maintain high customer satisfaction.
• Documentation: Maintain detailed records of client systems, configurations, and procedures, and document issues and resolutions in the ticketing system.
• Security Management: Implement and monitor security controls, including antivirus updates, firewall configurations, and regular security audits.
• Hardware & Software Installation: Install and configure hardware and software for new and existing clients, ensuring compatibility and functionality.
• Continuous Improvement: Identify process improvements and contribute to team best practices.
• Network Deployment: Install and configure routers, switches, firewalls, and wireless access points, including Fortinet, Cisco, Meraki, and Ubiquiti solutions.
• Network Troubleshooting: Identify, diagnose, and resolve connectivity issues, traffic utilization problems, and bandwidth constraints.
• Infrastructure Records: Create and maintain server and network topology diagrams, equipment inventories, and configuration documentation for each client.
• Escalation: Collaborate with the Senior Architect as an escalation point to resolve complex client issues.
  
  

Knowledge, Skills & Qualifications

• Education: Degree or diploma in Information Technology, Computer Science, or a related field.
• Experience: Prior experience in an MSP or IT support environment, preferably serving SMB clients.
  
  
• Technical Skills:
  
  
  • Proficiency with Windows and macOS, plus common business apps (Microsoft 365/Office 365; G Suite/Google Workspace).
  • 2+ years of hands-on experience with networking equipment, Windows servers, workstations, and Office 365.
  • Strong understanding of Fortinet, Cisco, Meraki, and Ubiquiti solutions.
  • Experience with Microsoft Azure, PowerShell scripting, and endpoint automation via RMM, GPO, and Intune.
    
    
• Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) considered advantageous.
• Problem-Solving: Strong analytical and troubleshooting abilities with keen attention to detail.
• Communication: Excellent verbal and written skills; able to explain technical concepts to non-technical users.
• Customer Service: Customer-focused approach with a commitment to high-quality service and strong client relationships.
• Team Player: Able to work effectively both independently and within a collaborative team.
  
  

Preferred Additional Qualifications 

• Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. 
• Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. 
• Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). 
• Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. 

Work Environment This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. 

• Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. 
• Collaborative and supportive team culture. 

Benefits: 

• Competitive salary 
• Comprehensive health, dental, and vision insurance 
• Retirement savings plan (401K) with company match 
• Paid time off and holidays 
• Professional development and certification reimbursement 
• Opportunities for career advancement  

Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.  Compensation: $45,000.00 - $50,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.