Full Time Teller - Fargo, ND - Center

This position represents Bell Bank to the customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures

 

Primary Duties:

• Greet customers courteously and accurately complete teller transactions in accordance with established policies and procedures.
• Refer customers to the appropriate area or individual, as needed, via a warm transfer.
• Meet monthly with Teller Supervisor in order to create and discuss goals, assess progress, develop personal steps for growth and provide feedback.
• Keep till, teller line, and customer areas neat and orderly at all times.
• Develop new business by referring new or additional services to existing customers and prospects.
• Maintain security and confidentiality of the bank and its customers at all times.
• Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer’s satisfaction, whenever possible.
• Be knowledgeable of current fraud trends and report suspicious customer transactions to the appropriate department or individual.
• Be knowledgeable of the various Bank Secrecy Act requirements that apply to the teller transactions. (CTRs, Monetary Instrument Log, OFAC, etc.)
• Attend and actively participate in training sessions as scheduled.
• Volunteer for at least one Bell Bank event per year.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Bookkeeping, calculator, and keyboarding skills.
• Good communication, listening, and social skills
• Attention to detail.
• Timeliness and reliability.
• Ability to be flexible, prioritize tasks, and stay poised under pressure.
• Ability to work flexible hours to include mornings, evenings, and Saturdays as scheduled.