Sales & Customer Experience Specialist (Bilingual – EN/FR)

<p dir="ltr"><b>📍 Location: Montréal, QC</b></p> <p dir="ltr"><b>🕒 Part-time | 20–30 hours/week (flexible schedule)</b></p> <p dir="ltr"><b>📈 Seasonal ramp-up to 40 hours/week</b></p> <p dir="ltr"><b>💸 Performance bonus plan in addition to hourly pay</b></p> <p dir="ltr"> </p> <hr /> <h3 dir="ltr"><b>About Us</b></h3> <p dir="ltr"><b>At 1-800-GOT-JUNK? Montréal, we help people reclaim their space—quickly, professionally, and with a smile. Whether it’s a single item or an entire estate cleanout, we do more than remove junk—we deliver peace of mind and exceptional service.</b></p> <p dir="ltr"><b>And it all starts with you.</b></p> <p dir="ltr"> </p> <hr /> <h3 dir="ltr"><b>About the Role</b></h3> <p dir="ltr"><b>We’re hiring a bilingual Sales &amp; Customer Experience Specialist to be the voice our customers hear before we arrive. Your mission: turn bookings into confirmed jobs, reinforce the value of our service, and make customers feel 100% confident moving forward.</b></p> <p dir="ltr"><b>You’ll be part relationship-builder, part problem-solver, part closer. You’ll uncover friction points, eliminate doubts, and get customers genuinely excited about their upcoming junk removal. You’ll also coordinate with dispatch to optimize job flow in real time, making this a mission-critical role for our entire team.</b></p> <p dir="ltr"><b>This isn’t cold calling. It’s sales through service—and you’ll be rewarded for it.</b></p> <p dir="ltr"> </p> <hr /> <h3 dir="ltr"><b>What You’ll Do</b></h3> <ul> <li dir="ltr"> <p dir="ltr"><b>Convince customers who’ve booked with us to move forward by reinforcing the value, simplicity, and peace of mind we deliver</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Uncover and address hesitation early to reduce cancellations and increase conversions</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Build quick trust on the phone and guide customers toward a confident “yes”</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Call customers before their appointments to confirm job details (items, access, timing, expectations)</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Spot upsell opportunities, complex jobs, or unclear estimates, and escalate to dispatch</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Maintain clear, accurate notes in Salesforce and internal tracking tools</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Collaborate closely with dispatchers to fill the daily team funnel and optimize job flow</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Occasionally follow up on open quotes, commercial leads, or past jobs</b><br />  </p> </li> </ul> <p dir="ltr"> </p> <hr /> <h3 dir="ltr"><b>This Role Is for You If You…</b></h3> <ul> <li dir="ltr"> <p dir="ltr"><b>Are fully bilingual in French and English (spoken + written)</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Have a sales mindset—you’re persuasive, empathetic, and great at overcoming hesitation</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Know how to build rapport quickly and naturally on the phone</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Have experience in sales, customer service, appointment setting, or phone-based support</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Are a strong communicator who can stay upbeat, even in fast-paced or repetitive environments</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Are tech-savvy and organized, with experience using CRMs and call logs</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Are excited by ownership, autonomy, and impact—your work directly drives revenue</b><br />  </p> </li> </ul> <p dir="ltr"> </p> <hr /> <h3 dir="ltr"><b>Compensation &amp; Perks</b></h3> <ul> <li dir="ltr"> <p dir="ltr"><b>Hourly wage + performance bonus plan based on job conversion and call quality</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Flexible scheduling (20–30 hrs/week, up to 40 hrs in peak seasons)</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Opportunity to work remotely after training (or hybrid if preferred)</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Tight-knit, high-performance team culture</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Real opportunities for growth in a respected national brand</b><br />  </p> </li> <li dir="ltr"> <p dir="ltr"><b>Direct connection to our sales pipeline—you are the first touchpoint in the revenue engine</b><br />  </p> </li> </ul> <p dir="ltr"> </p> <hr /> <h3 dir="ltr"><b>How to Apply</b></h3> <p dir="ltr"><b>Click “Apply” to submit your resume. We review applications daily and move fast. If you’re ready to help customers feel excited, informed, and confident about saying goodbye to their junk, we want to meet you.</b></p>