Senior Business Analyst

Classification: Contract 

Contract Length: 12-months

Position Summary

HCA ITG Senior Technical Business Analysts are innovative individuals who use creativity and stakeholder partnerships to deliver business value. Senior Technical Business Analysts execute on projects and/or programs with significant interdependencies and communicate across multiple channels including ITG and Business Operations, to define an initiative’s design and document desired solutions, develop automatons according to best practices and guidelines, and test automations to approved plans. Senior Technical Business Analysts have ownership of their efforts from conception, through the deployment of their products, including turnover to the appropriate technical and user support organizations. As a recognized leader, Senior Technical Business Analysts will be sought after to coach and mentor colleagues.

Responsibilities

• Elicit and gather requirements for automation projects by working directly with internal and external customers
• Develop and maintain strong, proactive relationships with internal customers and IT teams to deliver actionable solutions
• Assess and quantify potential benefits of automation for business and technical processes
• Assist with building automation strategies and frameworks based on planned and prioritized automation work
• Design, Develop, Execute and Maintain Automated Scripts to specifications
• Identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance
• Write efficient, easy-to-follow documentation on automation tools, scripts, and processes
• Assist with manual testing as needed to help development team meet schedule commitments
• Promote, recommend, and implement improvements to automation frameworks and processes
• Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by the Automation CoE
• Mentor other team members in technical skills as well as business related areas and provide guidance on complex automation efforts
• Take ownership of automation initiatives and work closely with Team Lead and/or Manager with all automation project planning activities
• Stay informed of automation industry trends and best practices
• Communicate value of automation to enterprise to both technical and business leadership
• Analyzes user specifications and requirements.
• Identifies opportunities for process improvements.
• Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.
• Gathers and documents business, user, functional and non-functional requirements for in scope products.
• Actively owns and participates in lifecycle management of assigned applications and infrastructure.
• May provide afterhours/on-call support for applications.
• Occasional travel

Requirements

• 5+ years of experience in a Systems Engineering, Analyst or Developer
• Bachelor's degree required in area of specialty 
• Clinical knowledge
• Technical Aptitude
• AI/AIOps
• Machine Learning
• Contract Negotiation/Vendor Relations
• Statistics and Data Science
• Technology Evaluation
  
• Domain Knowledge
  
• Scripting
  
• Version Control
• Extensive depth of knowledge in one or more automation domains
• Ability to write efficient, easy-to-follow documentation on automation tools, scripts, and processes
• Ability to evaluate automation utilizing Six-Sigma principles for improvement opportunities
• Ability to design, develop, and monitor business and technical processes
• Ability to identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance
• Ability to build relationships, communicate effectively both formally and informally, and advocate for automation across the company
• Knowledge of testing best practices and skill in implementing them in SDLC
• Knowledge of frameworks and software design patterns used for implementing software solutions
• Ability to present and facilitate technical ideas while creating alignment among audience of varying disciplines
• Ability to determine alignment of new technologies to HCA strategic roadmap
• Ability to become a trusted advisor, lead projects and programs, be a catalyst for change, dive collaboration among the automation community, and be a thought leader at HCA
• Ability to elicit and gather requirements for automation projects by working directly with internal/external customers
• Knowledge of automation landscape, current and future industry offerings, and internal HCA capabilities
• Skill in using scripts to execute processes
• Skill in utilizing GitHub repositories as code repositories and version control
• Knowledge of how contracting is handled
• Ability to design, develop, and monitor KPI, operational metrics, and other relevant automation data
• Ability to promote, recommend, and implement improvements to automation frameworks and processes
• Knowledge of Artificial Intelligence principles and capabilities and the ability to identify use cases for it-preferred
• Knowledge of Machine Learning principles and capabilities, and the ability to identify use cases for it-preferred
• Knowledge of system architecture-preferred