Site Reliability Engineer, Infrastructure and Assurance Services - USDS

The Infra SRE-Infrastructure-Assurance team extends TikTok infrastructure's operability, observability, visibility, and automation. We aim to provide holistic insights and solutions to TikTok infrastructure with minimal manual interventions. We're fast-growing. Our team values transparency, collaboration, hard-work and innovations. We believe in planning and long-term strategies rather than short-term gains. Join us in solving large-scale complex issues in a hyper-growth team; Embracing challenges with a fearless curious mind.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Perform SRE duties and operations on supported services in production, including but not limited to: on-call rotations, maintenance, change management, monitoring, incident response, capacity planning, disaster recovery.
- Maximize system uptime, availability and stability, to ensure functional and performance SLAs.
- Contribute to existing documentations and build effective documentations such as operational runbooks, SOPs, SLA/SLO.
- Initiate and lead scripting/tooling/automation to streamline processes and minimize human resource.
- Work cross functionally and regionally with SRE/Dev/QA/PM teams to handle incidents and improve processes.
- Manage and prioritize tasks/projects for high productivity and precise deliveries.