Program Manager, Business Operations (GM) - USDS
TikTok
Office
New York, New York, United States
Full Time
About the Team
The Program Manager, Business Operations (GM) will report to the Lead Strategy Program Manager, General Management Office in USDS and will be a core member of the team that connects cross-functional business initiatives. The team's primary goals are to actualize the GM's strategic vision by enabling business strategy with low operational risks, costs, and within the parameters of U.S. compliance mandates.
The Program Manager, Business Operations (GM) will focus on meeting and exceeding business and service expectations through continuous improvement of USDS operational processes. The Program Manager, Business Operations (GM) will also be responsible for working with TikTok's product and user-facing teams around the world to identify and remediate gaps to align on roles and responsibilities and improve service level agreements and efficiencies. The Program Manager, Business Operations (GM) will have an opportunity to develop a deep understanding of the USDS and global TikTok organization, build and lead essential cross-functional programs across the global organization, and think both strategically and tactically to break down problems into actionable solutions. The ideal candidate has an enthusiasm for high-level strategic thinking, cross-functional partnership and collaboration, and on-the-ground execution.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Collaborate with the GM and senior leadership team to drive USDS' change management efforts by identifying areas for strategic changes, leading large-scale transformation programs, defining the overall transformation journey, setting milestones, and determining success metrics.
- Understand the TikTok business by developing strong, trusting relationships with cross-functional partners to identify operational gaps and provide relevant data that can drive strategic solutions.
- Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and potential opportunities to provide data-backed insights that influence USDS' strategic direction.
- Develop and maintain key performance metrics, including organizational OKRs, to track the success of our strategic and operational efforts. Regularly report progress to the GM and other senior leaders, using data-driven insights to inform decisions and drive accountability.
- Orchestrate product launch readiness initiatives, ensuring seamless integration and operational alignment across various teams. This includes proactively identifying and mitigating risks, streamlining processes, and enhancing visibility into product roadmaps and strategic initiatives.
- Drive the operationalization of compliance frameworks and processes within product development lifecycles, ensuring adherence to regulatory mandates and internal standards.
- Contribute to the development and refinement of operational policies and procedures to enhance efficiency and consistency across USDS.
The Program Manager, Business Operations (GM) will report to the Lead Strategy Program Manager, General Management Office in USDS and will be a core member of the team that connects cross-functional business initiatives. The team's primary goals are to actualize the GM's strategic vision by enabling business strategy with low operational risks, costs, and within the parameters of U.S. compliance mandates.
The Program Manager, Business Operations (GM) will focus on meeting and exceeding business and service expectations through continuous improvement of USDS operational processes. The Program Manager, Business Operations (GM) will also be responsible for working with TikTok's product and user-facing teams around the world to identify and remediate gaps to align on roles and responsibilities and improve service level agreements and efficiencies. The Program Manager, Business Operations (GM) will have an opportunity to develop a deep understanding of the USDS and global TikTok organization, build and lead essential cross-functional programs across the global organization, and think both strategically and tactically to break down problems into actionable solutions. The ideal candidate has an enthusiasm for high-level strategic thinking, cross-functional partnership and collaboration, and on-the-ground execution.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Collaborate with the GM and senior leadership team to drive USDS' change management efforts by identifying areas for strategic changes, leading large-scale transformation programs, defining the overall transformation journey, setting milestones, and determining success metrics.
- Understand the TikTok business by developing strong, trusting relationships with cross-functional partners to identify operational gaps and provide relevant data that can drive strategic solutions.
- Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and potential opportunities to provide data-backed insights that influence USDS' strategic direction.
- Develop and maintain key performance metrics, including organizational OKRs, to track the success of our strategic and operational efforts. Regularly report progress to the GM and other senior leaders, using data-driven insights to inform decisions and drive accountability.
- Orchestrate product launch readiness initiatives, ensuring seamless integration and operational alignment across various teams. This includes proactively identifying and mitigating risks, streamlining processes, and enhancing visibility into product roadmaps and strategic initiatives.
- Drive the operationalization of compliance frameworks and processes within product development lifecycles, ensuring adherence to regulatory mandates and internal standards.
- Contribute to the development and refinement of operational policies and procedures to enhance efficiency and consistency across USDS.
Program Manager, Business Operations (GM) - USDS
Office
New York, New York, United States
Full Time
August 9, 2025