Department IT Position IT Service Delivery Officer Location

Qualification

Bachelor’s degree in information technology, Computer Science, or a related field.
Relevant IT certifications (e.g., ITIL, ServiceNow) are a plus.

Experience

3-5 years of experience in IT service delivery or IT service management.
Proven experience in managing and delivering IT services within a corporate or service provider environment.

Requirements

Strong knowledge of IT service delivery frameworks (e.g., ITIL).
Experience with incident, problem, and change management processes.
Proficiency in service management tools and platforms (e.g., ServiceNow, Remedy).
Excellent communication and interpersonal skills to work with internal teams and clients.
Ability to work under pressure and manage multiple priorities.
Analytical mindset with attention to detail.
Strong organizational and time-management skills.
Ability to understand technical requirements and translate them to non-technical stakeholders.

Responsibilities

Ensure the timely and efficient delivery of IT services according to agreed service levels.
Coordinate and oversee service requests and incidents, ensuring they are resolved in a timely manner.
Collaborate with internal teams and vendors to ensure seamless service delivery.
Maintain strong communication with business stakeholders regarding IT service delivery performance and improvements.
Monitor, measure, and report on service performance metrics.
Participate in continuous improvement initiatives to enhance service quality and customer satisfaction.
Assist in the development and implementation of service management processes and procedures.
Provide end-user support for IT-related queries and incidents.

IT Service Delivery officer

Barrick Gold Corporation