Player Services Administrator

Cherokee Casino South Coffeyville is seeking a Player Services Administrator to play a vital role in supporting the E-games department by overseeing the daily activities of Player Services Representatives (PSRs). This includes scheduling, monitoring performance, and ensuring compliance with all company policies and regulations. The Administrator is responsible for providing excellent customer service, resolving guest issues, and contributing to a positive and productive work environment. 

• Oversee the daily operations of Player Services Representatives, including scheduling and monitoring breaks. 

• Enforce company appearance standards, attendance policies, codes of conduct, and operational procedures. 

• Act as verifier/approver for required jackpots and cancel credits. 

• Handle guest disputes and complaints professionally, escalating issues to management when necessary. 

• Conduct casino head counts at specified times throughout the shift. 

• Train new E-games personnel and monitor their progress. 

• Conduct performance evaluations, coaching sessions, and corrective actions for PSRs. 

• Recommend and implement improvements to enhance employee and guest satisfaction.  

• High School Diploma or GED and 1-year casino operations experience or 3+ years of other customer-facing supervisory experience. 

• Excellent customer service and communication skills (both written and verbal). 

• Strong organizational and time management skills. 

• Basic math and computer skills, including proficiency in Microsoft Excel, Word, and Outlook. 

• Ability to obtain and maintain a state-issued liquor license. 

• Successful completion of Alcohol Awareness training. 

• Ability to obtain and maintain licensing by the appropriate gaming authority. 

• Ability to work in a fast-paced, high-pressure environment. 

• Ability to stand for extended periods and lift up to 10 pounds. 

• Flexibility to work various shifts, including weekends and holidays

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.