Meta is seeking an Escalations Specialist to join the Detection, Response, and Intelligence, Regulatory Escalations Team. The team develops bespoke and semi - scaled solutions to escalatory issues, and novel and emerging regulatory, legal and civic risks facing the company. The team also protects users by mitigating negative engagement on the site and delivers qualitative and quantitative insight into user behavior to shape policy positions and define regulatory priorities.
The individual will be required to facilitate the resolution of complex high priority escalations by working cross-functionally across different teams balancing multiple perspectives to help make the best decisions for our community users. This includes developing and executing strategies for new and existing escalation channels, responding to high priority issues, scaling our escalation processes and analyzing/deriving data trends and insights for broader solutioning. This individual may also be required to plan, coordinate, and oversee the execution of various projects, identify potential issues, and adapt plans accordingly to stay on track towards successful project completion. They will communicate clearly to various stakeholders and provide key updates and findings on a regular basis on any of the above. We are seeking a team-oriented strategic critical thinker who can optimize processes, conduct complex investigations, solve challenging problems and most importantly, help prevent them in future. This position is full-time.Regulatory Escalations Specialist Responsibilities

Serve as an expert on enforcing Meta’s Community standards and policies, including regulatory policies and region specific social media legislation where required
Investigate reported escalations across multiple channels on Meta’s services, disrupt bad actor networks and respond to sensitive global partners inquiries
Apply project management methodologies, techniques, and strategy development to effectively plan, execute and monitor projects and initiatives
Effectively convey results of technical/investigative work and mitigation measures to various audiences including leadership and external partners/government agencies
Gather, analyze, and utilize relevant tools, systems, and data to improve Meta’s processes, inform our Policy & Legal positions and define/execute against business goals
Manage high-pressure ambiguous escalations prioritizing speedy resolution while partnering with cross functional teams
Coordinate with global cross-functional teams including Public Policy, Legal, and Integrity teams to problem solve and develop solutions

Minimum Qualifications

5+ years of experience handling operations, crisis or risk in a technology company or equivalent environment
Knowledge of trust & safety, content integrity, compliance landscape
Experience multitasking different priorities in a rapidly changing environment
Proven project management and operations skills
Sound judgment and skill to thrive under pressure
Demonstrated communication and collaboration skills
Experience influencing across regional and functional scope
Capacity to work with potentially graphic and objectionable content
Proficiency in data analysis

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$118,000/year to $172,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.