As an Executive Support Engineer at Meta, you will play a critical role in providing technical and operational support to our executive population, including C-suite and board of directors. This is an exciting opportunity to work alongside industry leaders and contribute to the development of cutting-edge technology solutions.Executive Support Engineer Responsibilities

Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience
Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues
Engage with partners across the industry to enhance the user experience of third-party applications for Meta's executive population
Drive the strategy and lead the creation and maintenance of various types of documentation related to executive support operations
Lead strategic tooling and automation initiatives that significantly benefit Meta's customers and the Enterprise Engineering organization
Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams
Train and mentor fellow team members across Enterprise Solutions (ES), to enhance their skills and knowledge, encourage continuous improvement, and help them reach their full potential
Travel globally up to 25% of the year to support various executive events and residences
Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends
Influence strategy and implementation of best practices within and outside of your immediate team

Minimum Qualifications

Bachelor's Degree or an equivalent of 9+ years of IT support experience
Direct experience supporting executives
Demonstrated experience in defining and executing technical roadmaps or strategies
Proven track record of leading and successfully delivering large-scale, complex technical projects with significant organizational impact
Expert-level knowledge of enterprise IT architecture, network infrastructure, security principles, and cloud environments
Ability to drive innovation and lead the adoption of cutting-edge technologies within a large organization
Exceptional leadership skills, including the ability to mentor, guide, and influence technical professionals
Business acumen and understanding of executive-level needs and priorities
History of identifying systemic issues to determine root cause in the context of complex support cases
Demonstrated interpersonal skills
Experience influencing senior leadership and cross-functional stakeholders on complex technical decisions
Experience assessing and mitigating security threats
Knowledge of security protocols and best practices, such as encryption, firewalls, and access controls

Preferred Qualifications

Proficiency in coding languages such as PowerShell and scripting
Demonstrated project management skills, ability to create and manage project plans, timelines, and budgets
Demonstrated experience in Video Conferencing technologies
Expertise in crisis management while effectively collaborating with multiple teams
Proficient administration of various SaaS applications
Prior experience with VR/AR/MR hardware, preferably Meta's product suite
Experience with Vendor Services and Vendor Management
Experience monitoring and maintaining Service Level KPIs

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$177,000/year to $238,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.