Director of Operations

POSITION SUMMARY

Responsible for the development of the overall strategic plan and directs the ongoing operations of our Slot Operations, Slot Performance, Table Games, Casino Beverage, and EVS teams for Isle of Capri Casino Hotel Boonville.  

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.  Other reasonable duties may be assigned.

• DIRECTLY SUPERVISES:  Slot Operations Manager, Slot Performance Manager, Table Games Manager.
• Develop and implement specific strategies for games layout and mix, revenue growth, expense management, customer service, and comping, to maximize profitability. 
• Drive improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitor results through inspection, evaluation and analysis.  Make changes if necessary to achieve results. 
• Responsible for ensuring optimal operations and consistent high-quality standards in areas of responsibility during all business hours.  
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.  
• Maintain vendor relationships for all equipment, and coordinates implementation of new games. 
• Management accountability for all Team Members for day-to-day and long-term operations to include hiring, training and developing Team Members which includes coaching, mentoring and appropriate performance management up to and including separation. 
• Responsible for the overall integrity of daily operations, ensures compliance and training with all regulatory, internal control, and associated policies and procedures.
• Build guest relations through positive and continuing visibility to customers, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.  
• Present oneself as a credit to the Company and encourage others to do the same.  
• Perform all other related and compatible duties as assigned.  
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. 
• Identify compliance risks and take actions necessary to eliminate or minimize risks. 
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. 
• Create a compliance culture within the organization and foster an environment where Team Members feel comfortable reporting potential violations or misconduct. 
• Perform other duties as assigned.
• Complete all company-required training with designated time frames. 

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position.
• Must be able to listen and respond to visual and aural cues. 
• Must be able to tolerate areas containing secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality. 
• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays.
• Ability to perform assigned duties under frequent time pressures in an interruptive office.

JOB QUALIFICATIONS

• High school diploma required, college degree preferred. 
• 5 years progressively more challenging experience in a gaming operations role, with required slot performance and table games experience. 
• Ability to prepare, understand, and analyze business strategies, Budget and P&L Statements and Business Plans. 
• Good oral and written communication skills; must be fluent and literate in English.  
• Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook). 
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies.  
• Must possess excellent interpersonal and employee relations skills. 
• An ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors. 
• Must be able to provide multi-shift responsibility with emphasis on swing and weekends. 
• Regularly required to stand; walk; sit; and mobility to move easily around pit area as well as entire property for entire shift. 
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business 
• Ability to obtain a Level 1 Missouri Gaming License.