Automotive Service Manager - Cadillac

Description

 Job Type: Full-time

Location: Fife, WA

Reports to: Director of Fixed Ops 

Salary:  $120,000 - $140,000/annually

Compensation Structure:

Commission, calculated according to the following provisions, will be paid on the 6th of every month.

• Base commission percentage is [2.5] % of Monthly Sales*, less certain controllable operating expenses**
• Escalation of [.30] % for CSI above 9.0
• Escalation of [.50] % for CSI above 9.40 (Not to be combined)

Drive Excellence. Lead Performance. Redefine Luxury.

Larson Cadillac is seeking an experienced and results-driven Automotive Service Manager to lead our service department to new heights. If you have a proven track record of rebuilding service operations, cultivating high-performance teams, and delivering world-class customer experiences, this is your opportunity to make a significant impact with a prestigious luxury brand.

Why Join Larson Cadillac?

• Leadership Autonomy: Take charge of an established service department with the full support to innovate and improve.
• Luxury Brand Environment: Represent Cadillac — a symbol of American luxury and cutting-edge innovation.
• Collaborative Culture: Work alongside a skilled team of technicians and advisors, committed to excellence.
• Career Advancement: High visibility role with room to grow within a successful dealership group.
• Tools to Succeed: Access to state-of-the-art facilities, advanced diagnostic equipment, and manufacturer training. 

Key responsibilities:

• Department Transformation: Rebuild and optimize service operations with a focus on efficiency, performance, and customer satisfaction.
• Team Leadership: Hire, train, and mentor technicians and advisors to build a high-performing, customer-focused service team.
• Customer Experience Excellence: Drive service satisfaction through consistent communication, transparency, and professionalism.
• Operational Execution: Oversee scheduling, workflow, repair quality, and shop productivity to meet and exceed service targets.
• Financial Performance: Manage department budget, analyze KPIs, and implement strategies to improve profitability and reduce waste.
• Compliance & Safety: Ensure adherence to OEM, safety, and regulatory standards at all times.
• Strategic Collaboration: Partner with parts and sales departments to align service goals with overall dealership performance. 

Ideal Candidate Will Have:

• 5+ years of experience as a Service Manager or Assistant Service Manager (luxury or high-volume preferred).
• Proven success in department turnaround or growth initiatives.
• Strong understanding of service operations, P&L, warranty processes, and customer satisfaction strategies.
• Outstanding leadership, organizational, and problem-solving skills.
• Experience working with General Motors products or Cadillac vehicles is highly desirable.
• ASE certifications and/or manufacturer training (preferred).

What We Offer:

• Competitive Base Salary + Performance Bonuses
• Comprehensive Benefits: Medical, dental, vision, and 401(k) with match
• Paid Vacation & Holidays
• Employee Discounts on Vehicles, Parts & Service
• Company-Sponsored Training & Certification Programs
• Clean, Modern Facility with the Latest Equipment
• A Supportive Leadership Team That Values Your Vision 

This is more than a job — it’s a leadership opportunity with Cadillac, a brand defined by bold innovation and timeless luxury.

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:                  

o $10,000 in life insurance                  

o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:                  

o Supplemental Life and AD&D                  

o Long-Term Disability (LTD)                  

o Accident Insurance                  

o Hospital Indemnity                  

o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:                  

o Mental health and emotional well-being                  

o Substance abuse                  

o Financial and legal challenges                  

o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:                  

o Eligible after 60 days of employment (age 21+).                  

o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.                  

o Company match: 50% of the first 4% contributed.                  

o Optional flat-dollar and ROTH contributions available.                  

o Employees can opt out at any time.

Time Off & Holidays

Paid Time Off (PTO):                  

o Accrual begins on your first day.                  

o Eligible to use after 90 days of employment.                  

o Accrual schedule:                           

     0–2 years: 1 hour per 40 hours worked                           

     3–10 years: 1.53 hours per 40 hours worked                           

     10+ years: 2.30 hours per 40 hours worked

Paid Holidays: Hourly employees receive six paid holidays per year.

Employee Perks

Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership’s General Manager to learn more.

We are committed to supporting our employees with the resources they need to thrive—personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success. 

Requirements

• Proven track record in a high-octane automotive service management role.
• Leadership skills that could turn rush hour traffic into a parade.
• Customer service finesse that could turn a lemon into lemonade (or at least make the lemon smile).
• Communication skills so smooth, you could sell snow tires to a desert dweller.
• Automotive systems mastery – you eat complex diagnostics for breakfast.
• Financial wizardry – you're like the Houdini of budget management.
• Rapid decision-maker and creative problem solver – you're like MacGyver in a mechanic's overalls.
• Fluent in the language of industry regulations and safety protocols.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.